Ann Ramsey

Work History

Office of Medicare Hearings & Appeals

05.2011 - Current

Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Responded to client inquiries, providing accurate legal advice and offering assistance.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.

IRS

10.2009 - 05.2011

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.

USN

10.2002 - 10.2006

Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
Designed and implemented internal training for supervisors and other personnel.
Shared responsibility with supervisor for updates, troubleshooting, and maintenance of HRIS software system.
Managed internal communications related to HR matters, keeping employees informed of policy updates and organizational changes.