Summary
Overview
Work History
Education
Skills
Timeline
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Ann Marie Ray

Valley View,OH

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Ohio Awning. Excelled in enhancing client relations and streamlining operations, leveraging top-notch organizational skills and PC proficiency. Proven track record in improving customer satisfaction and operational efficiency, demonstrating a polished presentation and effective communication abilities.

Overview

18
18
years of professional experience

Work History

Receptionist/Customer Service Coordinator

Ohio Awning
Cleveland, OH
09.2022 - Current
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Managed company database and ensured the accuracy of contact information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Compiled data from various sources into organized reports for management review.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Training Coordinator/Account Manager

Skin Smart
Rocky River, OH
07.2007 - Current
  • Developed training materials and manuals to support diverse learning styles and organizational objectives.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Updated existing curriculums based on changes in technology or industry standards.
  • Ensured compliance with industry-specific training requirements and certifications.
  • Developed successful customer relationships to boost sales opportunities.
  • Provided technical assistance during product demonstrations or presentations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Addressed customer questions and concerns regarding products and services.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.

Cosmetics Counter Manager

Macys Department Store
Richmond Heights, OH
12.2009 - 09.2010
  • Coordinated activities between different departments within the store.
  • Designed promotional materials such as flyers, posters, coupons. to increase visibility of brand at counter level.
  • Created daily sales reports with analysis of performance against goals.
  • Resolved any customer complaints quickly and efficiently in a professional manner.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Attended trade shows and conferences in order to stay abreast of current trends in the industry.
  • Recommended additional products and services based upon information provided or items already selected.
  • Supported corporate objectives by ensuring high levels of customer satisfaction through exceptional service delivery.
  • Organized and maintained product displays to ensure a visually appealing environment.
  • Maintained relationships with existing customers while also cultivating new ones through marketing initiatives and events.
  • Developed promotional campaigns that included special offers designed to drive traffic into stores.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Managed team of cosmetics counter consultants by providing guidance and support during shifts.
  • Assisted customers in selecting correct products to fit skincare regimen or makeup routine.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Accounting

Cuyahoga Community College
Cleveland, OH

Skills

  • Verbal and written communication
  • Data entry
  • Administrative support
  • Correspondence management
  • Multi-line phone system operation
  • Reception desk management
  • Organization skills
  • PC proficient
  • Customer and client relations
  • Professional and polished presentation

Timeline

Receptionist/Customer Service Coordinator

Ohio Awning
09.2022 - Current

Cosmetics Counter Manager

Macys Department Store
12.2009 - 09.2010

Training Coordinator/Account Manager

Skin Smart
07.2007 - Current

Accounting

Cuyahoga Community College

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Ann Marie Ray