Summary
Work History
Education
Skills
hobbies
Additional Information
Timeline
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Ann Reed

Ann Reed

Denton,MD

Summary

Dynamic and results-oriented professional with a proven track record at Walmart, where I enhanced customer satisfaction through innovative problem-solving and exceptional service. Expert in inventory management and customer engagement, I blend strong analytical skills with effective communication to drive process improvements and foster stakeholder relationships.

Work History

Entertainment Associate

Walmart
08.2018 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Newspaper Carrier

Chesapeake Publishing & Printing
06.1999 - 02.2020
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about [Number] homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.

Sales Associate

Bath and Body Works, Limited Brands
09.2016 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Home Health Aide Nurse's Assistant

Home Call
02.1992 - 05.1999
  • Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
  • Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
  • Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
  • Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.

Education

Phlebotomy Certification - Phlebotomy

Chesapeake College
Wye Mills, MD
08.1999

Statement Of Recognition - CPR

Chesapeake College
Wye Mills, MD
06.1991

Nursing Assistant Certification - Health Care

Department of Education
Ocala, FL
09.1990

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Customer engagement
  • Complex Problem-solving
  • Courteous and professional
  • Flexible schedule
  • Oral communication
  • Work Planning and Prioritization
  • Client engagement
  • Product knowledge
  • Issue resolution
  • MS office
  • Data entry
  • Customer service orientation
  • Order fulfillment
  • Inventory management
  • Cross-functional teamwork
  • Management support
  • Product merchandising
  • Customer relationship management (CRM)
  • Strategy development
  • Process improvement
  • Multiple priorities management
  • Production support
  • Record and file management
  • Policy implementation
  • Practice management
  • Loyalty program promotion
  • Project reporting
  • Preparing reports
  • POS system operation
  • Product inspection
  • Calendar management
  • Event coordination
  • Loss prevention
  • Performance evaluations
  • Result interpretation
  • Shipment processing
  • Patient evaluation
  • Triaging
  • Program support
  • Problem-solving
  • Multitasking and organization
  • Problem-solving abilities
  • Reliable and punctual
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Collaborative teamwork
  • Public relations
  • Task prioritization
  • Issue troubleshooting
  • Client relationship management
  • Conflict resolution
  • Workflow management
  • File management
  • Meeting scheduling
  • Project coordination
  • Transaction processing
  • Research
  • Basic accounting
  • Vendor management
  • Service assistance
  • Data collection and analysis
  • Friendly and helpful
  • Team cooperation
  • Strong communication and interpersonal skills
  • Customer assistance
  • Adaptable and flexible
  • Honest and dependable
  • Creative thinking
  • Reliable and responsible
  • Organization
  • Inventory and stocking

hobbies

My hobbies include kayaking and fishing with my spouse and grandchildren. I am also a dog mom to German shepherds. I enjoy baking and gardening.

Additional Information

I would like to get back into the business of making new blood donors life long donors by providing a great experience.

Timeline

Entertainment Associate

Walmart
08.2018 - Current

Sales Associate

Bath and Body Works, Limited Brands
09.2016 - 08.2018

Newspaper Carrier

Chesapeake Publishing & Printing
06.1999 - 02.2020

Home Health Aide Nurse's Assistant

Home Call
02.1992 - 05.1999

Phlebotomy Certification - Phlebotomy

Chesapeake College

Statement Of Recognition - CPR

Chesapeake College

Nursing Assistant Certification - Health Care

Department of Education

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Ann Reed