Summary
Overview
Work History
Education
Skills
Champion & Champion 2025
Timeline
Generic

Ann R Rodriguez

Sanford,FL

Summary

Knowledgeable Customer Services with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Overview

15
15
years of professional experience

Work History

Pharmacy Customer Service Associate

Wagreens
08.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Inventory Specialist

Walgreens
12.2020 - 08.2024
  • Customer service care, pharmacy technician task, inventory task
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.

Customer Service Representative

Pioneer Credit Recovery
02.2018 - 08.2020
  • Customer service in collections
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Childcare Provider

Home Day-care
03.2015 - 02.2018
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.

Assembly Line Worker

Gunlocke
02.2012 - 03.2015
  • Building chairs and assembly
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Cleaning Crew

Barrilla inc
01.2011 - 01.2012
  • Oven cleaner
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.

Education

High school diploma -

High School Diploma -

Francisco Garcia Boyrie
Guayama PR
05-2023

Skills

  • I learn fast
  • Cashiering
  • Computer Skills
  • Customer Service
  • Bilingual
  • Microsoft Excel
  • Spanish
  • English
  • Customer support
  • Problem resolution
  • Team collaboration
  • Inbound and outbound calling
  • Data entry
  • Pharmacy technician license

Champion & Champion 2025

Nominated by team members with excellent performer.

Timeline

Pharmacy Customer Service Associate

Wagreens
08.2024 - Current

Inventory Specialist

Walgreens
12.2020 - 08.2024

Customer Service Representative

Pioneer Credit Recovery
02.2018 - 08.2020

Childcare Provider

Home Day-care
03.2015 - 02.2018

Assembly Line Worker

Gunlocke
02.2012 - 03.2015

Cleaning Crew

Barrilla inc
01.2011 - 01.2012

High school diploma -

High School Diploma -

Francisco Garcia Boyrie

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