Jennifer Novoa
Lexington,SC
Summary
Results-driven Director of Property Management/ Project Coordinator with sound knowledge of industry regulations and firm grasp of successful fiscal management strategies. Improves forecasting and maintains cost-effective management standards with accountability, integrity and knowledgeable leadership. Creative problem-solving and change management skills.
Overview
15
15
years of professional experience
Work History
Director of Property Management
Rent Haven LLC
Columbia, SC
02.2020 - Current
- Implemented operational policies and procedures with rent collections, maintenance and purchasing.
- Mentored property managers to monitor and solve issues at properties.
- Reviewed monthly property summaries and variance reports on income statements for submission to Ownership and investors.
- Advised Ownership on financial planning, budgeting and investment priorities.
- Directed staff preparation for inspections by regulatory agencies, lenders and investors.
- Presented vision and strategy for regional portfolios to bolster innovation and competitive advantage within local markets.
- Discussed site budget estimates with asset management to complete budget for CEO approval.
- Conducted evaluations of standards to create new concepts for improvement of resident retention practices.
- Developed regional property managers and center management teams to drive results with operational excellence.
- Distributed status reports to leadership team and board of directors.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Created and updated marketing materials for department programs and properties.
- Oversaw budgeting process for assigned properties.
- Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
Senior Property Manager
Greystar Property Management
Columbia SC, SC
02.2019 - 02.2020
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Analyzed market data to identify prospective development sites.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Implemented processes to provide residents benefits of clean, safe and well-maintained community.
- Regularly updated asset management staff regarding leasing and property status.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
- Developed and implemented strategic plan for property management.
- Established and implemented leasing goals while managing effective lease expiration program.
Property Manager
SMP- 100 Riverbend Apartments
West Columbia, SC
05.2018 - 02.2019
- Performed all Property Manager duties on a 417 unit community.
- Project Coordinator of Renovation Project
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Assessed, monitored and reported on work progression.
- Oversaw adherence to project timelines and budget constraints.
- Set project goals and schedule with owners and team members.
- Prepared presentations for customers and staff members detailing project scope, progress and results.
Property Manager
Chartwell LLC- 34 Crestmont
Columbia SC, SC
03.2015 - 06.2017
- Performed all Property Manager Duties
- Increased occupancy 9% from Q1-Q3
- Project Coordinator over Renovation Project of 250 units.
- Assisted Company with Due diligence team
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Assessed, monitored and reported on work progression.
- Updated and distributed weekly project schedules and milestones.
Marketing Manager
Pegasus Residential- Enclave 2052
Columbia, SC
12.2014 - 03.2015
- Coordinated and managed major proposal processes from initiation to implementation.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence for Columbia market to maximize outreach.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Led staff on promotions development, sales analysis and creative services.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
Lease up Manager
Rent Haven LLC
Columbia, SC
05.2014 - 11.2014
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Trained staff on compliance, policies and procedures to maximize success.
- Created and managed effective marketing strategies.
- Conducted surveys of property market to obtain information on current trends.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Oversaw daily operations, maintenance and administration of various properties.
Property Manager
LAT-Reserve at Mill Landing
Lexington, South Carolina
02.2011 - 10.2014
- Maintained at least 5% gain NOI year over year
- Marketing Mentor for the region
- Part of Due diligence Team for property take overs
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Conducted apartment tours for potential tenants and answered questions about property.
- Reviewed completed applications and assessed household information against file history and program regulations.
Lease up Manager
Blue Ridge Companies- Palms at Premier Park
Columbia, SC
05.2009 - 01.2011
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Received, checked and processed applications for new leases.
- Provided potential tenants tours of properties.
- Trained staff on compliance, policies and procedures to maximize success.
- Created and managed effective marketing strategies.
- Conducted surveys of property market to obtain information on current trends.
Education
Some College (No Degree) - Elementary Education
University of North Carolina Greensboro
Greensboro, NCProperty Management License
South Carolina Institute of Real Estate
Columbia SC06.1999
Real Estate
South Carolina Institute of Real Estate
Columbia SC2006
Skills
- Fair housing mandates
- Commercial property
- New construction
- Knowledge of leasing and market conditions
- Sales and marketing
- Skilled multi-tasker
- Team building
- Relationship building
- Organization
- Training & Development
- Data management
- Working collaboratively
- Computer skills
Timeline
Director of Property Management
Rent Haven LLC
02.2020 - Current
Senior Property Manager
Greystar Property Management
02.2019 - 02.2020
Property Manager
SMP- 100 Riverbend Apartments
05.2018 - 02.2019
Property Manager
Chartwell LLC- 34 Crestmont
03.2015 - 06.2017
Marketing Manager
Pegasus Residential- Enclave 2052
12.2014 - 03.2015
Lease up Manager
Rent Haven LLC
05.2014 - 11.2014
Property Manager
LAT-Reserve at Mill Landing
02.2011 - 10.2014
Lease up Manager
Blue Ridge Companies- Palms at Premier Park
05.2009 - 01.2011
Some College (No Degree) - Elementary Education
University of North Carolina Greensboro
Property Management License
South Carolina Institute of Real Estate
Real Estate
South Carolina Institute of Real Estate