Ann Rumney
Wilmington,NC
Summary
Highly accomplished Software Quality Engineering Leader with 25+ years of experience driving QA strategy and implementation. Proven ability to build and lead high-performing teams, implement effective processes, and deliver quality results in fast-paced environments. Expertise in test automation, metrics-driven optimization, and fostering a culture of quality. Results-driven Quality Engineering and Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
27
27
years of professional experience
Work History
Staff Program Manager - Quality Engineering
Salesloft
06.2022 - 05.2025
- Defined QA Strategy: Developed and advanced the overall QA strategy, integrating quality practices throughout the development lifecycle.
- Shift-Left Methodology: Led the adoption of 'shift-left' practices, embedding quality checks earlier in the development process, resulting in a significant reduction in bugs.
- Test Automation Implementation: Introduced test automation and a shift-left mentality across a 220-person engineering team, increasing automation coverage by 60%.
- Process Improvements: Established and implemented test methodologies that enhanced testing efficiency and accelerated release cycles.
- Quality Metrics Development: Developed comprehensive quality metrics and reporting systems for streamlined analysis, defect tracking, and optimization of the quality strategy.
- Quality Guild Leadership: Founded and led the Quality Guild, promoting knowledge sharing and elevating QA practices across teams.
- Team Development: Recruited, trained, and mentored QA team members, strengthening capabilities and fostering a culture of quality within the organization.
- Collaboration with Stakeholders: Coordinated with internal stakeholders to ensure the successful implementation of QA initiatives and maintain alignment with project goals.
- Automation Framework Development: Collaborated on the development of an internal automation framework based on Playwright, focusing on API end-to-end integration tests.
- Efficient Release Management: Contributed to faster release cycles through improved automated testing processes and integration into CI/CD workflows.
- Performance Management: Conducted performance reviews and career planning sessions for team members, enhancing team growth and productivity.
- Tool Standardization: Implemented new tools and standardization across the QA organization, including PractiTest, QA Wolf, and Allure, transforming the engineering culture towards a shift-left mentality.
QA Manager
Salesloft
06.2020 - 06.2022
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Promoted continuous learning within the QA department through regular workshops and trainings focused on evolving industry best practices.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
- Established a culture of collaboration within the QA department, fostering open communication channels among team members.
QA Manager
Clutch
08.2018 - 10.2019
- Transformed QA, Support, and Engineering teams through visionary leadership and a focus on process optimization.
- Championed and implemented core process improvements and methodologies across Engineering and Product Management.
- Directed all testing activities for mobile and web applications.
- Built and led a QA team of automation and manual engineers.
- Set clear expectations for Product and Engineering teams and implemented effective change management processes.
- Drove the successful achievement of SOC1 certification.
- Managed and resolved all Engineering customer support tickets (Zendesk).
- Analyzed and prioritized software defects through regular bug triage meetings with cross-functional teams.
- Collaborated closely with stakeholders and leadership to ensure timely, quality releases.
- Modernized QA and Support team tools, including Atlassian implementation management to ensure timely and quality releases.
- Updated technology and tools for QA and Support team including the implementation of the Atlassian tools.
Manager, QA Engineering
Ionic Security
08.2013 - 08.2018
- Managed end-to-end QA activities (manual and automated) for a 13-person team, ensuring high-quality software releases.
- Built and mentored a high-performing QA team through effective talent acquisition and development strategies.
- Established core QA processes and drove continuous improvement initiatives across QA and Engineering.
- Successfully managed QA for seven concurrent projects with diverse release schedules, delivering timely and quality releases through effective planning and coordination.
- Streamlined defect management through detailed analysis and collaborative bug triage meetings with development and product.
- Ensured compliance with SOC1 and SOC2 certifications through meticulous testing and documentation practices.
Software Testing Manager
BBH Media
11.2009 - 06.2013
QA Manager
Smart Online, Inc.
04.2009 - 09.2009
Senior QA Engineer
Saffron Technology
10.2006 - 03.2009
Senior QA Analyst
CSC
01.2006 - 10.2006
Senior QA Analyst
Peopleclick, Inc.
10.2003 - 12.2005
QA Analyst, Quality Solutions (CRC IT)
Consultant, GlaxoSmithKline
11.2002 - 10.2003
Software Test Engineer
NCR, CRM Division
05.2001 - 10.2002
QA Analyst, Lead Management Systems IT
Consultant, Cisco Systems, Inc.
04.2000 - 05.2001
International Test Coordinator
Consultant, MCI WorldCom
12.1997 - 03.2000
- Test Coordinator, RTP, NC
- Test Technician, RTP, NC
- MCI WorldCom Assured Performance
Education
Bachelor of Arts - Psychology
Randolph-Macon Woman’s College
Lynchburg, VASkills
- Software: SVN, Stash, Jenkins, Slack, GitHub, Zendesk, Zephyr, Test Director, WinRunner, Test Track Pro, FogBugz, Pivotal, Jama Contour, Atlassian Confluence, Invision, Google Drive, Asana, Looker
- QA Tools: Jira, Zephyr, QA Symphony, PractiTest, Pivotal, Test Track Pro, Selenium, TestRail, Appium
- Software Delivery Models: Mobile, Software as a Service (SaaS), Cloud and Client/Server
- Methodologies: Quality assurance life cycle, SDLC, Unit, Integration, System, Regression, Ad Hoc, and White/Black box testing, Automation, Agile, Waterfall
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Program leadership
- Critical thinking
- Interpersonal skills
Timeline
Staff Program Manager - Quality Engineering
Salesloft
06.2022 - 05.2025
QA Manager
Salesloft
06.2020 - 06.2022
QA Manager
Clutch
08.2018 - 10.2019
Manager, QA Engineering
Ionic Security
08.2013 - 08.2018
Software Testing Manager
BBH Media
11.2009 - 06.2013
QA Manager
Smart Online, Inc.
04.2009 - 09.2009
Senior QA Engineer
Saffron Technology
10.2006 - 03.2009
Senior QA Analyst
CSC
01.2006 - 10.2006
Senior QA Analyst
Peopleclick, Inc.
10.2003 - 12.2005
QA Analyst, Quality Solutions (CRC IT)
Consultant, GlaxoSmithKline
11.2002 - 10.2003
Software Test Engineer
NCR, CRM Division
05.2001 - 10.2002
QA Analyst, Lead Management Systems IT
Consultant, Cisco Systems, Inc.
04.2000 - 05.2001
International Test Coordinator
Consultant, MCI WorldCom
12.1997 - 03.2000
Bachelor of Arts - Psychology
Randolph-Macon Woman’s College
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