Ann Sabo
Hubbard,OH
Summary
Resourceful Administrative Professional known for high productivity and efficiently completing tasks. Specialize in time management, data entry, and customer service skills. Excel in communication, problem-solving, and adaptability, ensuring smooth office operations and positive interactions with colleagues and clients.
Overview
26
26
years of professional experience
Work History
Appointment Clerk
Estes Express Lines
West Middlesex, PA
07.2013 - Current
- Scheduled appointments, managed calendars and ensured accuracy of appointment times.
- Answered incoming calls from consignees and shippers regarding scheduling or rescheduling deliveries and pickups.
- Resolved customer complaints in a professional manner.
- Checked voicemail messages regularly throughout the day for urgent requests.
- Ran daily reports detailing number of appointments scheduled for each delivery area.
- Answered questions about services or products being offered.
- Made appointments for customers based on individual preferences.
- Tracked vehicle locations using GPS technology to ensure timely responses to dispatch calls.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
Shipping Manager & Warehouse Manager Assistant
Player Wheel Group, dba B&R Wholesale Tire
Youngstown, OH
09.2004 - 05.2013
- Organized and managed the loading, unloading, packing and shipping of products.
- Maintained accurate records of all outgoing freight activities.
- Provided detailed reports on delivery status to management teams.
- Researched new shipping methods to reduce costs while maintaining quality standards.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Identified opportunities for improvement within the current operations process flow.
- Scheduled pickups from with LTL and small package carriers according to production demands.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
Administrative Assistant
Innerscope Technical Services
Youngstown, OH
05.1998 - 04.2001
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, emails, and reports and as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Skills
- Excellent Phone Demeanor
- Customer service experience
- Microsoft Office
- Building rapport
- Clerical duties
- Collaboration
- Follow-up skills
- Scheduling appointments
- Calendar Management
Timeline
Appointment Clerk
Estes Express Lines
07.2013 - Current
Shipping Manager & Warehouse Manager Assistant
Player Wheel Group, dba B&R Wholesale Tire
09.2004 - 05.2013
Administrative Assistant
Innerscope Technical Services
05.1998 - 04.2001