Ann Sawall
Summary
Detail-oriented accounting clerk with extensive experience managing payables and receivables. Strong proficiency in invoice management, cash application, expense report processing, and payroll preparation. A solid background as a Production Supervisor Assistant, Collections Agent, and Logistics Assistant has further developed my skills in operational support and customer relations. Proven ability to adapt quickly to new challenges while maintaining focus on efficiency and quality.
Overview
33
33
years of professional experience
Work History
Accounts Payable/Accounts Receivable Clerk
Robert Half
09.2021 - 07.2025
- Processed high volumes of invoices, ensuring accuracy and timely submission for payment.
- Updated vendor information regularly, ensuring accurate contact details and banking information.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Managed customer inquiries regarding payment status, enhancing client relationships.
- Reconciled any discrepancies, resolving issues promptly to support financial accuracy.
- Assisted in month-end closing processes by preparing journal entries and account reconciliations.
Customer Service Representative
Express Employment Professionals
01.2015 - 07.2020
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Calculated and entered daily production paperwork to optimize workflow efficiency and meet project deadlines.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Edward Hospital
10.1998 - 11.1999
- Verified insurance, posted payments and entered encounter forms.
- Managed patient records using electronic health record systems to ensure accuracy and compliance.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed patient registrations and insurance verifications with high accuracy.
Accounts Payable Specialist
Solar Communications
02.1996 - 07.1998
- Daily processing of invoices and expense reports.
- Resolved discrepancies with vendors.
- Processed weekly check-run and AP reports.
Accounts Receivable Clerk
Richard D. Irwin Publishing
02.1994 - 02.1996
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Reduced outstanding accounts receivables with diligent follow-up on overdue invoices.
- Managed invoicing processes, ensuring timely and accurate billing for clients.
Collections Specialist
Fidelity Financial Services
06.1992 - 01.1994
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Performed skip-tracing.
- Maintained customer files and updated contact information.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
Education
Bachelor of Science - Finance
Northern Illinois University
Dekalb, IL1992
Skills
- Invoice Processing
- Cash Application
- Expense Report Processing
- Discrepancy Resolution
- Payroll Processing
- Collections
- Analytical Skills
- Organizational Skills
- Attention to Detail
- SAP ERP
- JD Edwards, Deacom, Great Plains, Baan, MIP, QuickBooks, Plex, Concur, Paycom
Timeline
Accounts Payable/Accounts Receivable Clerk
Robert Half
09.2021 - 07.2025
Customer Service Representative
Express Employment Professionals
01.2015 - 07.2020
Customer Service Representative
Edward Hospital
10.1998 - 11.1999
Accounts Payable Specialist
Solar Communications
02.1996 - 07.1998
Accounts Receivable Clerk
Richard D. Irwin Publishing
02.1994 - 02.1996
Collections Specialist
Fidelity Financial Services
06.1992 - 01.1994
Bachelor of Science - Finance
Northern Illinois University