Ann Sciblo
Hays,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Law Office Of Phillip E. Silverman
Anaheim, CA
09.2015 - 08.2019
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Set up conference rooms, technology, and materials to facilitate meetings
- Restocked supplies and submitted purchase orders to maintain stock levels
Customer Service Representative
Law Office Of Curtis Barnes
Santa Ana, CA
07.2006 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Resolved complaints to satisfy customers and encourage future transactions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promoted available products and services to customers during service, account management, and order calls
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Receptionist
Allied Transportation
Fullerton, CA
10.2002 - 05.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone, email or in-person to provide information.
Education
High School Diploma -
Ruben S. Ayala High School
Chino, CA06.1994
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- MS Office
- Data Entry
- Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Administrative Assistant
Law Office Of Phillip E. Silverman
09.2015 - 08.2019
Customer Service Representative
Law Office Of Curtis Barnes
07.2006 - 07.2015
Receptionist
Allied Transportation
10.2002 - 05.2004
High School Diploma -
Ruben S. Ayala High School
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