Ann Graham
Chicago,Illinois
Summary
Over ten years of experience providing comprehensive information about different treatment plans, communicating with patients one on one, and increasing customer engagement have led to accomplished customer service. Proficiency in benefit explanation, payment verification, and strategic planning, with a track record of reliability and exceeding expectations.
Overview
21
21
years of professional experience
Work History
Patient Scheduler
Advocate Health Care
06.2019 - Current
- Schedule and or reschedule appointments for patients
- Refer patients to doctors
- Verify insurance in MPV
- Verifying and assisting the need of the patient
- Work with doctor and nurses regarding patient’s treatment plan
- Processed Copays, past due balances and set up payment arrangements
- Explaining the difference of hospital and physician billing to patients
- Answered phone calls and messages for 40-50 patients and scheduled 30-20 patients in Cancer treatment medical facility, scheduling appointments, and handling patient inquiries.
Healthcare Concierge
Aetna
10.2015 - 10.2017
- Managed approximately 30 incoming calls for clients to enroll in a secured health care plan, emails and faxes per day from customers.'
- Explaining the different health care plans
- Assist customers via chat
- Reset Passwords
- Returning customer phone calls for escalated issues
Customer Care Representative
Maximus/Alta Staff
08.2015 - 10.2015
- Answering 60-70 inbound calls and assisting consumers to enroll in a health care plan
- Explaining health care programs for families with Income that falls below poverty level
- Answering heavy inbound calls for the state of Kansas Child Support services for custodial and non-custodial parents with payments and non-payments
- Established a solid record of customer retention
- Assisted in Supervisor escalated calls
Project Specialist II/Administrative Assistant
Chicago Transit Authority
10.2003 - 12.2011
- Reviewed project proposals and assisted with determining funding, deadlines, staffing requirements and allotment of available resources necessary for completing the task
- Conferred with project staff regarding duties and responsibilities
- Assisted in coordinating, directing and planning projects ensuring all goals and objectives are accomplished within time deadlines and budget constraints
- Submitted letters to elected officials concerning budget
- Worked with elected officials concerning transportation
Skills
- Verifying insurance
- Educating patients
- Healthcare
- Hospitality and accommodation
- Data entry proficiency
- Appointment scheduling
- Checking in patients
- Following up with patients
- Insurance verification
- Strong organization
Timeline
Patient Scheduler
Advocate Health Care
06.2019 - Current
Healthcare Concierge
Aetna
10.2015 - 10.2017
Customer Care Representative
Maximus/Alta Staff
08.2015 - 10.2015
Project Specialist II/Administrative Assistant
Chicago Transit Authority
10.2003 - 12.2011
Similar Profiles
Natasha ReidNatasha Reid
Registered Nurse at Advocate Health CareRegistered Nurse at Advocate Health Care
Evelyn McDowellEvelyn McDowell
Oncology Unit Secretary at Advocate Health CareOncology Unit Secretary at Advocate Health Care
Senada DragovicSenada Dragovic
Call Center Agent Patient Registration at Advocate Health CareCall Center Agent Patient Registration at Advocate Health Care