ANN SHAMBO
San Diego,CA
Summary
Seasoned medical sales representative seeking key accounts position with leading company. Accomplished, entrepreneurial, business development professional with over 17 years in sales, marketing, and leadership experience. Ambitious and results-driven with strong strategic business planning, increased market penetration, new market development, and innovative sales initiatives.
Order management professional with strong background in logistics and supply chain coordination. Demonstrates keen ability to streamline processes, ensure accuracy in order fulfillment, and maintain efficient inventory control. Known for fostering collaboration within teams and adapting to evolving business needs, consistently driving results that align with organizational goals. Skilled in ERP systems, customer service, and problem-solving, with focus on delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Order Management Specialist
Tiger Aesthetics
11.2024 - Current
- Processed customer orders using ERP systems to ensure timely and accurate fulfillment.
- Coordinated with cross-functional teams to resolve order discrepancies and enhance service quality.
- Developed and maintained documentation for order management procedures, improving operational efficiency.
- Analyzed order data to identify trends and recommend process improvements for enhanced accuracy.
- Trained new team members on order processing protocols and system navigation to improve onboarding efficiency.
- Managed communication with customers regarding order status, addressing inquiries promptly and professionally.
- Led initiatives to streamline order entry processes, resulting in reduced processing time and increased productivity.
Business Development Manager
Suneva Medical
01.2017 - 10.2024
- Effectively presented and sold facial regenerative aesthetic portfolio, including injectables and Class II medical and microneedling devices (Bellafill, Silhouette InstaLift, Plasma IQ, PRP and SeruGlow) to physicians, plastic surgeons, dermatologists, and medical spas
- Built and expanded relationships with principal aesthetics key opinion leaders
- Fostered growth of practices by introducing and incorporating multiple portfolio products
- Worked directly with education and sales directors on new and effective training initiatives
- Drove year-over-year business growth each quarter for all products and product portfolio
- Developed and implemented strategic growth tactics monthly, quarterly, and annually for territories
- Facilitated on-site hands-on training with clinical educators
- Identified and approached deficits with practical action plans
- Collaborated with marketing to curate dossier of training materials, event collateral, pricing specials and testers for successful industry launches
- Created proposals and closed business for new and repeat customers
- Strategically expanded Bellafill sales across coasts, reclaiming lost clients and enhanced lead conversions resulting in substantial market growth
- Built strong relationships with medical professionals, fostering loyalty and product adoption
Sr. Customer Service Representative
Suneva Medical
01.2017 - 10.2024
- Led team enhance customer satisfaction, improving service quality with measurable results
- Resolve complex billing issues, ensuring timely, accurate service delivery and customer trust
- Implemented feedback solutions, significantly reducing recurring issues and enhancing support
- Managed multi-channel inquiries, providing comprehensive support via phone, email, and chat
- Analyzed and resolved intricate billing discrepancies, ensuring accurate service delivery and maintaining strong customer relationships
- Developed and implemented customer feedback systems, substantially reducing recurring issues and streamlining problem-solving processes
- Expertly managed multi-channel customer inquiries, providing comprehensive support across phone, email, and fax platforms
- Processing orders, forms, application and request
- Spearheaded customer satisfaction initiatives, driving measurable improvements in service quality and resolving complex billing issues promptly
Strategic Account Manager
Persyt Development Corporation
01.2011 - 01.2017
- Managed account relationships, contract negotiations, marketing, and branding medical device sales to physicians and executive decision-makers at medical clinics and surgical centers in multiple states
- Collaborated with OEM representatives to enhance product bundles, increasing sales
- Created impactful action plans to cultivate and nurture current relationships
- Increased brand awareness by implementing high-end objectives to drive company loyalty
- Represented company at industry events leveraging product expertise to showcase solutions and cultivate new business prospects
Inside Sales Representative
LMA North America
01.2007 - 01.2010
- Managed $2.4M territory, built strong client relationships and exceeded sales quotas
- Ranked #1 Inside Sales Representative in 2008
- President’s Club award winner in 2008 & 2009
- Consistently exceeded sales quota by pursuing leads and expanding product list
- Increased year-over-year sales by 22%
- Continually surpassed the goal of new accounts each quarter
- Collaborated on strategies to enhance territory penetration and revenue growth
Education
Bachelor of Arts - Communication
San Diego State University
San Diego, CA01.1994
Skills
- Order process management
- ERP systems
- Warehouse flow
- Invoicing and billing
- Order fulfillment
Timeline
Order Management Specialist
Tiger Aesthetics
11.2024 - Current
Business Development Manager
Suneva Medical
01.2017 - 10.2024
Sr. Customer Service Representative
Suneva Medical
01.2017 - 10.2024
Strategic Account Manager
Persyt Development Corporation
01.2011 - 01.2017
Inside Sales Representative
LMA North America
01.2007 - 01.2010
Bachelor of Arts - Communication
San Diego State University
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