Ann Sheehan
Chicago,IL
Summary
Fierce and results-oriented Director of Operations with over 5 years of leadership & marketing experience at Chicago CryoSpa, 9 years with the company in total. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Director of Operations
Chicago CryoSpa
08.2015 - Current
- Developed and executed comprehensive business plan, driving consistent increases in sales and revenue over multiple years
- Designed client-focused model that fostered loyalty and trust, integrating innovative services that enhanced both quality and volume of offerings
- Implemented effective sales and marketing strategies, exceeding revenue goals for three consecutive years
- Navigated challenges of COVID-19 with strategic plan that limited revenue decline to just 4% from 2019
- Consistently achieve or surpass monthly sales quotas through targeted tactics and leadership
- Manage all marketing efforts, including social media platforms (Instagram, TikTok, Facebook), and execute weekly e-blasts to drive engagement and attract new clients
- Conduct market research to optimize service pricing and seize emerging opportunities
- Recruit, screen, hire, and train staff, ensuring optimal coverage and performance
- Managed ongoing employee development and retention
- Handle client interactions, including price negotiations and competitor analysis, to maintain competitive edge
- Supervise daily operations, equipment maintenance, vendor relations, and financial tracking, including budgeting and expense management
- Manage client intake, scheduling, billing, and cash handling
- Provided education on services, packages, and treatment effectiveness
- Apply strategic management principles, including planning, organizing, staffing, leading, and adapting to change
- Engage in regular client outreach to drive business growth and re-engage past clients
- Administer various cryotherapy treatments with precision and care
Patient Care Coordinator
Compass Health Center
11.2017 - 07.2019
- Answered all incoming phone calls and returning phone messages in timely and professional manners
- Coordinated next day's schedules, creating superbills, and Psychiatrist outpatient appointments
- Pre-screened intake calls, assuring patients meet predetermined criteria
- Created e-charts and notifying proper clinicians of appointments, cancellation and patient updates
- Assisted families with filling out intake paperwork
- Assisted 8 family therapists in scheduling priority family sessions
- Confirmed demographic information, insurance information and credit card information
- Consistently notified proper clinician that their patients has arrived or any other patient related matters
- Managed phone calls and correspondence (e-mails, letters, packages etc.)
- Created and updated records and databases with personnel, financial and other data
- Greeting office visitors and Patients and directed them to appropriate parties
- Coordinated schedules and managed calendars for 4 Physicians and 10 Therapists to ensure that appointments were properly arranged with no conflicts
Senior Executive Assistant
Selective Search, LLC
08.2008 - 09.2014
- Developed and managed executives' schedules, appointments and travel arrangements
- Created membership agreements and written presentations for all Prospects and Clients
- Prepared reports, memos, letters and other documents using MS Office, Salesforce and other relevant computer software
- Scheduled and managed meetings, prepared and distributed agendas
- Performed general office duties such as ordering supplies, maintaining records and coordinating support and services for facility
- Made travel arrangements for executives and coordinated visits
- Prepared expense reports for travel and related expenses for executives
- Arranged conference calls & shared calendar maintenance
- Prepared and distributed presentation materials
- Conducted behavior based screening interviews, in person and/or via telephone, of qualified candidates
- Provided feedback regarding candidate quality and sources
- Led and managed candidate interview, selection, and process
- Debriefed with team and recruiters to determine selected candidates and disposition candidates not selected
- Communicated results to primary team contact to determine go-forward strategy
- Obtained all necessary documentation and approvals prior to presenting candidates
- Remained in regular and close communication with candidates to answer any questions or address any concerns that arise
- Problem-solved concerns and issues
Skills
- Business Growth and Development
- Executive Assistance
- Team Leadership and Development
- Social Media Strategy and Management
- Creative Problem Solving
- Calendar and Travel Coordination
- Budgeting
- Microsoft Office
- Salesforce
- Organizational structuring
- Revenue generation
- Client relationship management
- Operational efficiency
- Strategic planning and execution
- Business management
Accomplishments
- Expanded and developed a high-performing team from 3 to 11 members in 5 years, contributing to a 20% increase in sales, project efficiency & client satisfaction.
- Introduced and successfully launched four new services, resulting in a 20% increase in sales and a 15% growth in overall revenue.
- Facilitated a successful cross-promotion initiative, generating dozens of referrals from the CryoSpa to the Jim Karas Studio, resulting in new sign-ups for personal training services and strengthening collaborative business relationships.
- Adapted to the challenges of the COVID-19 pandemic by creatively maintaining client services during the mandatory shutdown, ensuring clients were accommodated safely through private, off-site arrangements. As a result, sales were only down by 4% during the year, demonstrating resilience and dedication to meeting client needs despite unprecedented circumstances
- Increased social media engagement through strategic content creation and audience targeting
Timeline
Patient Care Coordinator
Compass Health Center
11.2017 - 07.2019
Director of Operations
Chicago CryoSpa
08.2015 - Current
Senior Executive Assistant
Selective Search, LLC
08.2008 - 09.2014
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