Ann Smith
Cypress,TX
Summary
Seeking Receptionist role with 5+ years' experience in administrative support and customer service. Skilled in managing reception areas, data entry accuracy, and streamlining workflow processes. Proven ability in document organization, inventory management.
Overview
11
11
years of professional experience
Work History
Receptionist
G&A Partners
07.2023 - 04.2024
- Provided accurate information and guidance to 5-10 visitors per week
- Improving 100% customer service and operational effectiveness
- In charge of reception area access, upholding office security measures and maintaining a secure environment
- Ensured cleanliness and organization of common spaces and efficiently handled supply inventory management.
Service Specialist (Laid Off)
V-Room
02.2023 - 03.2023
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Administrative Assistant
Heartland Head Start
11.2018 - 04.2020
- Oversee administrative tasks, such as document organization and bookkeeping, to support seamless office workflow
- Handled 30 calls per multi-line telephone system a day, delivering professional and helpful service to address inquiries and enhance organizational communication.
Personal Assistant
Ms. Marquita Jones
04.2013 - 11.2018
- Supervise scheduling and provided reminders for various appointments to enhance time management efficiency
- Govern household financial accounts and executed administrative tasks to support operational continuity
- Conducted clerical communications via 20 emails and 20 phone calls per day, ensuring organized record-keeping and smooth information distribution.
Education
Associate's Degree - Business Management
Ashworth College
Norcross, GACareer Diploma - Child Care Professional
Ashworth College
Norcross, GASkills
- Excellent Customer Service
- Data Entry & Verification
- Office Management
- Calendar & Event Management
- Effective Communication Skills
- Multi-Line Phone System Proficiency
- Appointment Scheduling
- Microsoft Office Suite
- Time Management
- Administrative Support
- Organizational Skills
- Document Management
- Verbal and written communication
Cooking, Planning Events
I like to plan parties create nice events and cook for the events.
Languages
English
Native or Bilingual
Timeline
Receptionist
G&A Partners
07.2023 - 04.2024
Service Specialist (Laid Off)
V-Room
02.2023 - 03.2023
Administrative Assistant
Heartland Head Start
11.2018 - 04.2020
Personal Assistant
Ms. Marquita Jones
04.2013 - 11.2018
Associate's Degree - Business Management
Ashworth College
Career Diploma - Child Care Professional
Ashworth College