Summary
Overview
Work History
Education
Skills
Timeline
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Ann Smith

Huffman,TX

Summary

Adept at customer communications and problem-solving, I significantly enhanced customer satisfaction at Hospital Solutions by mastering call center operations and employing empathetic listening. My ability to swiftly resolve issues and educate customers on services, paired with a track record of exceeding performance targets, showcases my commitment to excellence and team development.

Overview

4
4
years of professional experience

Work History

Call Center Agent

Hospital Solutions
08.2022 - 07.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Documented customer interactions accurately to maintain thorough records.
  • Escalated complex issues to supervisors when necessary for further resolution.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.

Bank Teller

TXN Bank
09.2021 - 07.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.

House Keeper

H E Butt Foundation
09.2019 - 08.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

Diploma -

Cypress Ridge Highschool
Cypress, TX
06.2010

Skills

  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Data entry
  • Problem-solving skills
  • Documentation and reporting
  • Answering questions
  • Resolving issues
  • Gathering information
  • Account updating
  • Customer education

Timeline

Call Center Agent

Hospital Solutions
08.2022 - 07.2023

Bank Teller

TXN Bank
09.2021 - 07.2022

House Keeper

H E Butt Foundation
09.2019 - 08.2021

Diploma -

Cypress Ridge Highschool

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Ann Smith