Ann Stewart
Lithonia,Georgia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Family and Community Engagement (FACE) Advocate
Dekalb County Board of Education
2024.02 - Current
- Develops and implements a mentoring program for students assigned to their caseload in collaboration with the Leadership team that includes but is not limited to weekly relationship building activities, school to-home support and goal setting
- Collaborates with Leadership Teams to identify appropriate student caseloads
- Assesses family and student needs to develop and implement an action plan to remove barriers to child's success in school
- Visits families and students in their homes to engage parents, informing parents/students of school and/or community resources
- Connects parents, teachers, staff, and students with health plans, classroom learning plans, and nutrition plans (e.g., school supplies, athletic programs, medical/dental/vision assistance, food/clothing/housing assistance mental health resources, after school activities, school expectations, etc.) for the purpose of establishing and writing family goals, plans, and success
- Participates in a variety of meetings, workshops and committees (e.g
- Serves as liaison for parents, child advocate; conventions, classes and seminars to increase parent involvement, decrease attendance issues, decrease dropout rates, updates on laws that pertain to foster care, etc.) for the purpose of conveying and/or gathering information required to perform functions and remaining knowledgeable with program guidelines
- Responds to inquiries from a variety of internal and external sources (e.g
- Parents, community agencies, auditors, students, etc.) for the purpose of providing information and/or direction as may be required
- Reports suspected incidents to appropriate parties for the purpose of maintaining personal health and safety for students and adhering to district and/or school policies
- Performs other duties as assigned.
Registrar
Dekalb County Board of Education
2023.06 - 2024.02
- Maintains student records and transcripts in senior high school.
- Verify Enrollment, (Dekalb county residency, immunizations, birth certificate, grade level, custody, previous school records, administer/score placement tests, COSA (Change of School Assignment)
- Release authorized confidential information, and retains information in student's official record
- Evaluates, investigates, interpret course information to be entered into the student record
- Directs and coordinates registration activities
- Advices teaching staff regarding grading procedures
- Issues official transcripts to outside agencies under inflexible deadlines
- Withdraws students and forwards records to other schools on request
- Verifies legal documentation when presented the time of enrollment of instate supervised care and kinship care
- Verifies graduation requirements for DCSD student placed in a non-DCSD school, to ensure they meet DCSD graduation requirements
- Performs other duties as assigned.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
- Coordinated orientations, registration sessions and social events for new students.
- Collaborated with academic departments to ensure course availability, meeting student needs and institutional goals.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Streamlined registration processes by implementing efficient online systems and reducing wait times.
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
- Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Developed comprehensive training materials for new staff members, fostering a competent and knowledgeable workforce within the registrar''s office.
- Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
- Implemented effective communication strategies to keep students informed about important deadlines, policies, and updates related to their enrollment status.
- Prepared balanced course schedules, student rosters and class lists.
- Optimized scheduling procedures for classrooms and facilities, resulting in reduced conflicts and improved resource allocation across campus activities.
- Provided essential support during graduation ceremonies, ensuring smooth execution of events and accurate awarding of degrees.
- Scheduled and maintained centralized appointment calendars for students, faculty and staff.
- Managed a diverse team of professionals within the registrar''s office, promoting collaboration and optimal performance toward shared objectives.
- Processed tuition payments and fees, providing guidance to students and families on payment options.
- Addressed registration, student accounts and billing inquiries to limit enrollment disruptions.
- Signposted registration materials and resources for helpful student support.
- Contributed to higher retention rates by closely monitoring students'' academic progress and providing support as needed.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Performed software updates, upgrades and data backups.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Studied and researched various medical terms as well as software and coding systems.
Administrative Assistance
Dekalb County Board of Education
2017.06 - 2023.07
- Assists supervisor in organization, compilations and preparation of development of reports, meetings and other data as needed
- Communicates under direction of supervisor through standard forms of communication, written and oral to external and internal contacts
- Proficient in computer usage and programs, i.e., Excel, Microsoft, PowerPoint
- Schedules appointments and maintains supervisor's calendar/schedule
- Orders and maintains supplies as needed using established procedures and processes payment of purchased items according to DCSD guidelines
- Maintains work unit filing system
- Processes work orders and other documents requiring office procedural knowledge
- Manages incoming and outgoing mail and assembles
- Performs other duties as assigned.
Medical Records/Front Desk Clerk
Northside Hospital
2016.08 - 2017.06
- Gathering patient demographic and personal information
- Helping with departmental audits and investigations
- Maintaining quality and accurate records by following hospital procedures
- Ensuring patient charts, paperwork, and reports are completed in an accurate and timely manner
- Ensuring that all medical records are protected and kept confidential
- Completing clerical duties, including answering phones, responding to emails, and processing patient admission and discharge records
- Front Desk, check in/check out, collect co-pay, referral and insurance verification
- Knowledge of various EMR system
- Handle heavy phone traffic from referring physician offices, hospital and home health care center.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained transaction security by verifying payment cards against identification.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Stored guest valuables in safe and individual boxes for security.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Supported event planning efforts by providing logistical assistance, coordinating meeting spaces, and arranging catering services.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Coordinated with vendors for repair and maintenance of hotel.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored staff performance and provided feedback and guidance.
- Monitored hotel's budget and financial records.
- Prepared reports on guest satisfaction levels and other metrics.
- Implemented marketing and promotional initiatives to increase occupancy.
Patient Care Coordinator/Medical Secretary
Emory Healthcare
1999.09 - 2016.08
- Front Desk, Check in/check out, collect copay, release of information, precertification, referral and insurance verification
- Knowledge of EMR(GE Centricity & Lastword).Maintained patient's records and ordering supplies
- Observe report and document patient statue
- Handle heavy phone traffic from referring physician offices, hospital and home health care center, Certified Nursing Assistance Since February 1989
- Coordinated with patients, physician and staff members to develop schedule
- Ability to operate multi line telephone console
- Greet patients, family, visitors and staff in a timely manner
- Scheduled surgery, appointment and imaging procedures, enters visit data, including CPT codes, ICD-10 codes, and charges
- Accesses the hospital information system to enter physician orders, to order and charge supplies, equipment, communicate with other department with scheduling procedures
- Translate physician orders and communicate with staff
- Performed Vital Sign, collecting data, transport patient, stocking supplies.
Education
Bachelor of Business Administration -
Strayer University
Washington, DC06.2024
Skills
- Experienced administrative and clinical secretary with more than three decades of expertise in education and healthcare. Demonstrated proficiency in managing phone calls, welcoming visitors, and collaborating with various stakeholders such as departments, staff, parents, and the community. Highly organized and instrumental in ensuring the department remains attentive to the requirements of schools, staff, senior leadership, and the community.
- Mentorship
- Document filing
- Document Review
- Collaboration and Teamwork
- Creative and Critical Thinking
- Team Collaboration
- MS Office
- Office Management
- Document Preparation
Timeline
Family and Community Engagement (FACE) Advocate
Dekalb County Board of Education
2024.02 - Current
Registrar
Dekalb County Board of Education
2023.06 - 2024.02
Administrative Assistance
Dekalb County Board of Education
2017.06 - 2023.07
Medical Records/Front Desk Clerk
Northside Hospital
2016.08 - 2017.06
Patient Care Coordinator/Medical Secretary
Emory Healthcare
1999.09 - 2016.08
Bachelor of Business Administration -
Strayer University
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