Summary
Work History
Education
Skills
Timeline
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Ann Stiemke

Cazenovia,WI

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Work History

Oxygen Specialist

SSM Health At Home
Reedsburg, WI
10/24/16 - Current
  • Provide technical support for patient's who call in with difficulties.
  • Determine that the patient does meet qualifications for oxygen and nebulizer use.
  • Specialize in five year reset up for oxygen patient's.
  • Maintained positive working relationship with fellow staff and management.
  • Provide support to coworkers that do not have knowledge of oxygen and nebulizer.
  • Reviewed documents for accuracy prior to submission or publication.
  • Participated in ongoing training and compliance activities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.

Medical Transcriptionist

Reedsburg Physician's Group
Reedsburg, Wisconsin
10/16/95 - 10/24/15
  • Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
  • Monitored incoming dictations for timely completion of assigned tasks.
  • Assisted in training new transcriptionists regarding departmental policies and procedures.
  • Created templates for frequently dictated reports in order to streamline workflow processes.
  • Collaborated with other departments to ensure accurate completion of all transcription tasks.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Troubleshot hardware and software problems related to digital dictation systems.
  • Utilized multiple computer applications to complete work assignments accurately and efficiently.
  • Evaluated audio recordings for clarity prior to beginning transcription work.
  • Performed administrative duties such as filing, faxing, data entry. as necessary.
  • Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
  • Conducted quality control checks on completed reports and corrected errors as needed.
  • Responded promptly to customer inquiries related to medical records and documentation issues.
  • Ensured proper formatting of transcribed documents according to hospital standards.
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
  • Made corrections when needed to grammar, spelling, and syntax.
  • Translated medical jargon and short-hand data into correct terminology.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Reviewed diagnostic and procedural terminology for accuracy.
  • Transferred transcribed materials into electronic health records system.
  • Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
  • Demonstrated strong knowledge of medical terminology and anatomy.
  • Called upon professionals immediately at first sign of problems.
  • Identified errors in reports which could compromise patient care.
  • Recorded and filed patient data and medical records.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Efficient in transcription software and equipment to work from home.
  • Followed federal and state guidelines for release of information.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Reviewed patient records to check accuracy of information and implement updates.
  • Demonstrated extremely fast and accurate typing abilities.
  • Kept operations in full compliance with HIPAA rules and regulations.
  • Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
  • Answered inquiries concerning progress of medical cases within limits of confidentiality laws.
  • Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
  • Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
  • Transcribed dictation for variety of medical reports.
  • Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
  • Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms.
  • Identified mistakes in reports and checked with doctors to obtain correct information.
  • Produced medical reports, correspondence and administrative material.

Education

Associate of Science -

Western Wisconsin Technical College
La Crosse, WI
05-1995

Skills

  • Supply Management
  • Customer Relations
  • Proficient in Microsoft, Brighttree, and Epic
  • Documentation Management
  • Self Motivation
  • Team building
  • Interpersonal Communication
  • Decision-Making
  • Effective Communication
  • Time Management
  • Adaptability and Flexibility
  • Attention to Detail
  • Problem-solving abilities
  • Continuous Improvement
  • Problem-Solving
  • Team Collaboration

Timeline

Oxygen Specialist

SSM Health At Home
10/24/16 - Current

Medical Transcriptionist

Reedsburg Physician's Group
10/16/95 - 10/24/15

Associate of Science -

Western Wisconsin Technical College

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Ann Stiemke