Summary
Overview
Work History
Education
Skills
Timeline
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Ann Stortz

Lake Worth,FL

Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Overview

39
39
years of professional experience

Work History

General Manager

Coast to Coast Medical Solutions
Lake Worth, FL
07.2011 - 03.2024
  • Provided full RCM services for behavioral health treatment facilities across the country, including Detox, Residential, PHP, IOP and outpatient levels of care.
  • Developed policies and procedures for the organization.
  • Created marketing campaigns to attract new customers.
  • Managed daily operations of business, including hiring and training staff.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided direction and guidance to employees.
  • Ensured compliance with local, state, and federal regulations.
  • Organized events such as trade shows and conferences.
  • Maintained relationships with existing clients by providing superior customer service.
  • Conducted performance reviews for employees on a regular basis.
  • Monitored performance of personnel against goals set forth by the company.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Billing Manager

A New Journey Eating Disorder Center
Santa Monica, CA
05.2006 - 07.2011
  • Conducted remote billing operations in the behavioral health field.
  • Prepared monthly reports on accounts receivable status and aging analysis.
  • Researched complex billing issues using internal resources and external sources as needed.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Managed daily cash postings from lockbox or other electronic methods of payment processing.
  • Researched discrepancies between customer records and internal systems.
  • Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
  • Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
  • Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
  • Investigated unapplied payments or credits to determine appropriate application method.
  • Generated monthly aged trial balances for review by management team.
  • Worked with customers to resolve billing disputes in a timely manner.
  • Maintained customer records in accounting systems ensuring accuracy of information entered into system.
  • Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.

Medical Insurance Claims, Billing, Auditing

Various
06.1985 - 05.2006
  • Worked with both insurance carriers and billing departments, gaining experience on both sides. This experience proved valuable, giving me the ability to bring the knowledge of what the payors and providers each need, and how to apply successfully.

Education

Some College (No Degree) - Psychology

University of NE At Omaha
Omaha, NE

Some College (No Degree) - Business Management

Metropolitan Technical Community College
Omaha, NE

Skills

  • Business Management
  • Marketing tactics
  • Business marketing
  • Human Resources
  • Client Service
  • Staff hiring
  • Customer Relations
  • Staff Management

Timeline

General Manager

Coast to Coast Medical Solutions
07.2011 - 03.2024

Billing Manager

A New Journey Eating Disorder Center
05.2006 - 07.2011

Medical Insurance Claims, Billing, Auditing

Various
06.1985 - 05.2006

Some College (No Degree) - Psychology

University of NE At Omaha

Some College (No Degree) - Business Management

Metropolitan Technical Community College

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Ann Stortz