Ann Swiech
Salem,WI
Summary
Outgoing Office Administrator with 25 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard, and tackling staff requests. Friendly and respectful with positive attitude that creates a warm and inviting office atmosphere.
Overview
25
25
years of professional experience
Work History
Office Administrator
Dr. Kenneth Margules M.D.
Libertyville, IL
05.2008 - 03.2023
- Welcomed patients with a smile, scan insurance and id cards, collect fees, guide patients to their room
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers, or took messages as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed financial documents, contracts, and invoices.
- Performed clerical duties such as photocopying, filing, faxing and scanning documents, filtered and responded to emails.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Coordinated onsite training events with outside vendors and online webinars.
- Recognized by patients/customers for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Maintained supplies inventory by checking stock to determine inventory level; placing and expediting orders for supplies; verifying receipt of supplies.
- Interviewed prospective employees and provided input on hiring decisions, recruited and trained new employees.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
Receptionist
VCA Hawthorne Animal Hospital
Vernon Hills, IL
05.1998 - 05.2008
- Welcomed patients and their pets with a smile
- Collected fees, balance and compose a deposit at day end
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries, set up appointments and took messages.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Fear Free Shelters Program
02-2024
High School Diploma -
Notre Dame High School For Girls
Chicago, IL05-1992
Skills
- Human Resources
- Telephone Reception
- File Maintenance
- Administrative Support
- Mail Handling
- Scheduling
- Customer Engagement
- Scanning and Copying
- File Organization
- Office Administration
- Office Management
- Scheduling Appointments
- Document Scanning
Timeline
Office Administrator
Dr. Kenneth Margules M.D.
05.2008 - 03.2023
Receptionist
VCA Hawthorne Animal Hospital
05.1998 - 05.2008
Fear Free Shelters Program
High School Diploma -
Notre Dame High School For Girls
Similar Profiles
Kenneth Anderson M.D.Kenneth Anderson M.D.
Medical Doctor at Kenneth E. Anderson M.D. PAMedical Doctor at Kenneth E. Anderson M.D. PA
Rochelle GuerreroRochelle Guerrero
Arizona Glaucoma Specialist at Dr. David Kay M.D and Dr. Jonathan M.DKayArizona Glaucoma Specialist at Dr. David Kay M.D and Dr. Jonathan M.DKay
Ana SandersAna Sanders
Surgical Dental Assistant at Dr. Kenneth J. MolnarSurgical Dental Assistant at Dr. Kenneth J. Molnar