Ann Teilborg
Anchorage,AK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Hospitality Host/Lounge Host
Alaska Airlines
Anchorage, AK
06.2021 - 07.2024
- Managed multiple tasks simultaneously while providing prompt service to customers.
- Monitored the restaurant's environment to ensure compliance with safety regulations and health codes.
- Provided excellent customer service by ensuring all guests were satisfied with their dining experience.
- Stocked supplies such as napkins, utensils, condiments, and beverage items in preparation for each shift.
- Assisted in training new hires on hospitality host responsibilities.
- Maintained a clean work area by wiping down tables, sweeping floors, and washing dishes.
- Verified guest identification when necessary prior to serving alcoholic beverages.
- Responded promptly to customer inquiries and resolved any complaints or issues they had.
- Developed relationships with regular customers and provided them with personalized service.
- Adhered to health codes regarding sanitation regulations within the lounge area.
Flight Attendant
PenAir/Ravn Airlines
Anchorage, AK
03.2005 - 04.2020
- Provided assistance to disabled passengers when necessary.
- Delivered onboard customer service including food and beverage service.
- Stocked aircraft cabin with items such as newspapers, magazines, beverages.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Responded to medical emergencies as needed during flights.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Greeted passengers, answered questions, and directed them to their seats.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Restocked and organized food, beverage and passenger items inventory.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Observed passengers for intoxication or possible threat to safety.
Client Associate/Administrative Assistant
Merrill Lynch
Anchorage, AK
04.1993 - 08.2004
- Assisted with client onboarding and account openings, including gathering documents and data entry.
- Researched discrepancies between internal systems to resolve any issues that may arise with client accounts.
- Processed transactions such as deposits, withdrawals, transfers, wire requests and other related activities.
- Updated the firm's database with current contact information for all existing clients.
- Provided customer service to clients and addressed inquiries via phone, email, or in-person.
- Provided support during client meetings, including taking notes and preparing presentations when necessary.
- Maintained client records by updating account information as needed.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered customer questions to maintain high satisfaction levels.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Associate of Applied Science - Computer Information Systems
University of Alaska Anchorage
Anchorage, AK05-1989
Skills
- Local Area Knowledge
- Reservation Management
- Complaint Management
- Professional Appearance
- Guest Relations
- Time management proficiency
Certification
- Food Handler and Charr certified with Municipality of Anchorage
Timeline
Hospitality Host/Lounge Host
Alaska Airlines
06.2021 - 07.2024
Flight Attendant
PenAir/Ravn Airlines
03.2005 - 04.2020
Client Associate/Administrative Assistant
Merrill Lynch
04.1993 - 08.2004
Associate of Applied Science - Computer Information Systems
University of Alaska Anchorage