Ann G. Tolentino
MD RECEPTIONIST
Goose Creek,SC
Summary
Dynamic MD Receptionist with extensive experience at Roper St. Francis Hospital, specializing in customer service and data management. Proficient in Microsoft Office and EPIC scheduling, effectively streamlined office operations and enhanced patient interactions, ensuring seamless experiences for clients while upholding confidentiality and accuracy in all tasks. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
32
32
years of professional experience
Work History
MD RECEPTIONIST
Roper St. Francis Hospital Bariatrics
Charleston
05.2023 - Current
- Assisted with special projects assigned by management when required.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Compiled data from various sources into organized reports for management review.
- Verified visitors' identification cards before allowing access to the building.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
MD RECEPTIONIST
Roper St Francis
CHARLESTON
08.2018 - 05.2023
- Assisted with special projects assigned by management when required.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Compiled data from various sources into organized reports for management review.
- Verified visitors' identification cards before allowing access to the building.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Office Manager
Milligan Plumbing Plus
Summerville
07.2016 - 08.2018
- Maintained confidential records relating to personnel matters.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Monitored inventory levels and placed orders when needed.
- Maintained filing system for records, correspondence and other documents.
CSR
Roper Physicians Partners
Mount Pleasant
07.2012 - 07.2016
- Documented all conversations with customers in CRM software according to company standards.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Adhered to company's established protocols for handling confidential data.
- Researched required information using available resources.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Maintained up-to-date knowledge of company products and services.
- Participated in team meetings or training sessions when necessary.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
CSR
Lowcountry Hematology and Oncology
Mount Pleasant
03.2010 - 07.2012
- Documented all conversations with customers in CRM software according to company standards.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Adhered to company's established protocols for handling confidential data.
- Researched required information using available resources.
Registrar
Coffee Regional Medical Center
Douglas
03.2004 - 03.2009
Lab Technician
Cady Bag Industries
Pearson
10.1998 - 03.2004
Cashier
Sam's Club
Charleston
05.1993 - 10.1998
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
Education
Technical College -
East Central Technical College
Douglas, Ga01.2002
High School -
Summverville High School
Summverville, SC01.1989
Career School -
Dorchester County Career School
Summverville, SC01.1989
Skills
- Microsoft Office
- Microsoft Windows
- Filing/Editing
- Typing (55 wpm)
- Office Procedures
- Telephone Skills
- Business Math
- Business English
- Management Skills
- Customer Service Skills
- Quickbooks
- Mac computers
- post-op check list
- putting in referrals
- adding selfpay amount in epic
- scheduling in EPIC program
Employment Skills
- Ability to efficiently work in a quick-paced atmosphere
- Maintained excellent customer relations and developed customer rapport
- Diplomatically resolved customers complaints when required
- Accurately calculated and collected customer deposits and co-pays
- Ability to follow instructions well and make decisions with no supervision
- Maintained accurate record-keeping procedures
- Maintained effective customer relations
- Billing and printing of invoices in Quickbooks
- Applying for permits and or inspections
- Sending updates to Lowes on what is scheduled daily
- Confirming Lowe's customer products are pulled and ready on daily basis
Timeline
MD RECEPTIONIST
Roper St. Francis Hospital Bariatrics
05.2023 - Current
MD RECEPTIONIST
Roper St Francis
08.2018 - 05.2023
Office Manager
Milligan Plumbing Plus
07.2016 - 08.2018
CSR
Roper Physicians Partners
07.2012 - 07.2016
CSR
Lowcountry Hematology and Oncology
03.2010 - 07.2012
Registrar
Coffee Regional Medical Center
03.2004 - 03.2009
Lab Technician
Cady Bag Industries
10.1998 - 03.2004
Cashier
Sam's Club
05.1993 - 10.1998
Technical College -
East Central Technical College
High School -
Summverville High School
Career School -
Dorchester County Career School
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