Summary
Overview
Work History
Education
Skills
Timeline
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Ann Tourbier

Watertown,WI

Summary

18+ years of life experience working with the elderly, people with intellectual disabilities.

Overview

39
39
years of professional experience

Work History

Certified Social Worker

Linden Grove Communities
04.2017 - 06.2019
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Executive Director

Sylvan Crossings @ CHAPEL VALLEY and Fitchburg
11.2016 - 04.2017
  • Direct residence operations in accordance with its policies and procedures, mission
  • And philosphy
  • Lead and motivate employees in providing quality care and services to residents and maintain high level of customer satisfaction
  • Oversee the saftey and well-being of the residents in accordance with the residence’s philosphy and standards of care
  • Represent the residence to the community, family members, and visitors and develop positive relations with all customers
  • Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families
  • Contact the resident’s family when a change in services is needed
  • Lead and participate in resident/family conferences to review changes in services
  • Ensure a high degree of customer satisfaction
  • Actively participate in providing service to residents
  • Actively participate in providing service to residents and maintain a professional demeanor when working with residents, families and community members
  • Maintain compliance of all state and federal regulations.

Resident Care Director

Sylvan Crossings @ Hunter Ridge
07.2014 - 11.2016
  • Direct residence operations in accordance with its policies and procedures, mission and philosophy
  • Lead and Motivate employees in providing quality care and services to residents and maintain a high level of customer satisfaction
  • Oversee resident safety and well-being, establish and maintain an open door policy and a high level of ongoing communication with residents and families
  • Actively participate in providing service to residents and maintain a professional demeanor when working with residents, families and community members
  • Maintain compliance of all state and federal regulations.

Social Worker

Southpointe HealthCare Center
09.2013 - 06.2014
  • Provide Admission/DC Planning support, assist and maintain the psychosocial well-being of older adults in a skilled nursing setting
  • Positively impacting a client’s ability to direct person centered goals and care and having the opportunity to make a difference in the lives of clients within the facility setting
  • Assist clients with emotional adjustment to facility, developing a relationship with clients through regular visits and documenting problems, needs and solutions
  • Knowledgeable in DSM-IV diagnosis codes, behavior intervention related to psychotropic dose reductions, resident rights, HIPPA, MDS 3.0, Medicare, Medicaid, Dementia and associated behaviors, disease progression, supportive services and available facility and community resources
  • Provide social services to client and family in accordance with Interdisciplinary Plan of Care
  • Excellent organizational, communication skills with staff, clients and families and organizational skills
  • Maintain state and federal documentation and assessment guidelines
  • Current Social work Certification
  • 9+ years experience in sub acute rehab and long term skilled nursing services.

Social Service Director

Extendicare
02.2013 - 09.2013
  • Responsible for all social service aspects of a designated case load
  • Assist clients and families with financial, transportation, behavioral and emotional concerns
  • Developed a working relationship with private and public social health and welfare community resources
  • Maintain client records per state and federal regulations
  • Provided timely and appropriate psychosocial interventions for clients as required, coordinate behavior management programs and social service interventions are part of each clients plan of care
  • Serve as primary liaison to client and family regarding communication and development of interdisciplinary treatment and/or discharge plan of care
  • Maintain resident rights, and HIPPA
  • Serve as abuse prevention coordinator
  • Demonstrated initiative, integrity, imagination, interacting appropriately with clients, families and facility staff.

Social Worker/Post Acute Discharge Planner

Extendicare
09.2010 - 02.2013
  • Monitor MD appointments and outcomes
  • Follow up at various intervals post discharge for optimal success in transition from sub acute care to community reentry
  • Knowledge in MDS 3.0, resident rights, HIPPA, outside supports and services
  • Flexible schedule to meet the needs of clients and families in providing appropriate care , services and supports throughout the rehabilitation process and work as a team with nursing and therapy in providing positive rehabilitation outcomes
  • Honor resident right to self-determination.

Case Manager/Social Worker

Luther Manor
08.2005 - 09.2010
  • Management of elderly clients in various short and long term situations providing admission and discharge planning, hospice services as needed
  • Work with Interdisciplinary Team Members to provide person centered care for clients making the facility their home
  • Provide supports and services to clients, maintain privacy, and secure resident rights
  • Member of falls committee and policy and procedure committee

Residential Coordinator

St. Coletta of Jefferson, WI
04.2004 - 08.2005
  • Supervision of 15 clients and 20 staff
  • Duties include hiring, scheduling, in-service and disciplining staff
  • Monitor MD appointments as well as follow up appointments
  • Providing appropriate care plans for each individual
  • Update families and facilitate family meetings
  • Assist resident in providing appropriate leisure skills.

RSC/Assistant Job Coach/Lead Supportive Living Assistant

Bethesda Lutheran Homes and Services
06.1985 - 04.2004
  • Provided, coached and assisted staff in promoting independence of persons with developmental disabilities
  • Maintained a clean and safe environment for individuals to live, provide age appropriate leisure skills per individual skill levels
  • Responsible for the day to day management of an Adult Family Home, assisted clients in a supportive work situation
  • Assisted with medication pass and training for staff implementing medication pass.

Director of Social Services

Linden Grove New Berlin
06.2022 - Current
  • Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
  • Collaborated with department managers to correct and improve services.

Education

Major in Social Work, Minor in Human Services -

UW-Whitewater
Whitewater, Wisconsin

Graduated 1972 -

Watertown High School
Watertown, Wisconsin

Skills

  • Current Social Work Certification#10077-120 expires 02/28/2017
  • Certified Dementia Practitioner 7/15/15 expires 7/15/17
  • Post Acute Coordinator certification completed 08/18/2011
  • Social Work Field Placement Supervisor 2008-present
  • Wisconsin Nursing Home Social Worker Association 2011-present

Timeline

Director of Social Services

Linden Grove New Berlin
06.2022 - Current

Certified Social Worker

Linden Grove Communities
04.2017 - 06.2019

Executive Director

Sylvan Crossings @ CHAPEL VALLEY and Fitchburg
11.2016 - 04.2017

Resident Care Director

Sylvan Crossings @ Hunter Ridge
07.2014 - 11.2016

Social Worker

Southpointe HealthCare Center
09.2013 - 06.2014

Social Service Director

Extendicare
02.2013 - 09.2013

Social Worker/Post Acute Discharge Planner

Extendicare
09.2010 - 02.2013

Case Manager/Social Worker

Luther Manor
08.2005 - 09.2010

Residential Coordinator

St. Coletta of Jefferson, WI
04.2004 - 08.2005

RSC/Assistant Job Coach/Lead Supportive Living Assistant

Bethesda Lutheran Homes and Services
06.1985 - 04.2004

Major in Social Work, Minor in Human Services -

UW-Whitewater

Graduated 1972 -

Watertown High School

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Ann Tourbier