Ann Tourbier
Watertown,WI
Summary
18+ years of life experience working with the elderly, people with intellectual disabilities.
Overview
39
39
years of professional experience
Work History
Certified Social Worker
Linden Grove Communities
New Berlin, WI
04.2017 - 06.2019
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Executive Director
Sylvan Crossings @ CHAPEL VALLEY and Fitchburg
Fitchburg, wi
11.2016 - 04.2017
- Direct residence operations in accordance with its policies and procedures, mission
- And philosphy
- Lead and motivate employees in providing quality care and services to residents and maintain high level of customer satisfaction
- Oversee the saftey and well-being of the residents in accordance with the residence’s philosphy and standards of care
- Represent the residence to the community, family members, and visitors and develop positive relations with all customers
- Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families
- Contact the resident’s family when a change in services is needed
- Lead and participate in resident/family conferences to review changes in services
- Ensure a high degree of customer satisfaction
- Actively participate in providing service to residents
- Actively participate in providing service to residents and maintain a professional demeanor when working with residents, families and community members
- Maintain compliance of all state and federal regulations.
Resident Care Director
Sylvan Crossings @ Hunter Ridge
Beaver Dam, wi
07.2014 - 11.2016
- Direct residence operations in accordance with its policies and procedures, mission and philosophy
- Lead and Motivate employees in providing quality care and services to residents and maintain a high level of customer satisfaction
- Oversee resident safety and well-being, establish and maintain an open door policy and a high level of ongoing communication with residents and families
- Actively participate in providing service to residents and maintain a professional demeanor when working with residents, families and community members
- Maintain compliance of all state and federal regulations.
Social Worker
Southpointe HealthCare Center
Greenfield, wi
09.2013 - 06.2014
- Provide Admission/DC Planning support, assist and maintain the psychosocial well-being of older adults in a skilled nursing setting
- Positively impacting a client’s ability to direct person centered goals and care and having the opportunity to make a difference in the lives of clients within the facility setting
- Assist clients with emotional adjustment to facility, developing a relationship with clients through regular visits and documenting problems, needs and solutions
- Knowledgeable in DSM-IV diagnosis codes, behavior intervention related to psychotropic dose reductions, resident rights, HIPPA, MDS 3.0, Medicare, Medicaid, Dementia and associated behaviors, disease progression, supportive services and available facility and community resources
- Provide social services to client and family in accordance with Interdisciplinary Plan of Care
- Excellent organizational, communication skills with staff, clients and families and organizational skills
- Maintain state and federal documentation and assessment guidelines
- Current Social work Certification
- 9+ years experience in sub acute rehab and long term skilled nursing services.
Social Service Director
Extendicare
Menomonee Falls, wi
02.2013 - 09.2013
- Responsible for all social service aspects of a designated case load
- Assist clients and families with financial, transportation, behavioral and emotional concerns
- Developed a working relationship with private and public social health and welfare community resources
- Maintain client records per state and federal regulations
- Provided timely and appropriate psychosocial interventions for clients as required, coordinate behavior management programs and social service interventions are part of each clients plan of care
- Serve as primary liaison to client and family regarding communication and development of interdisciplinary treatment and/or discharge plan of care
- Maintain resident rights, and HIPPA
- Serve as abuse prevention coordinator
- Demonstrated initiative, integrity, imagination, interacting appropriately with clients, families and facility staff.
Social Worker/Post Acute Discharge Planner
Extendicare
Oconomowoc, wi
09.2010 - 02.2013
- Monitor MD appointments and outcomes
- Follow up at various intervals post discharge for optimal success in transition from sub acute care to community reentry
- Knowledge in MDS 3.0, resident rights, HIPPA, outside supports and services
- Flexible schedule to meet the needs of clients and families in providing appropriate care , services and supports throughout the rehabilitation process and work as a team with nursing and therapy in providing positive rehabilitation outcomes
- Honor resident right to self-determination.
Case Manager/Social Worker
Luther Manor
Wauwatosa, wi
08.2005 - 09.2010
- Management of elderly clients in various short and long term situations providing admission and discharge planning, hospice services as needed
- Work with Interdisciplinary Team Members to provide person centered care for clients making the facility their home
- Provide supports and services to clients, maintain privacy, and secure resident rights
- Member of falls committee and policy and procedure committee
Residential Coordinator
St. Coletta of Jefferson, WI
Jefferson, wi
04.2004 - 08.2005
- Supervision of 15 clients and 20 staff
- Duties include hiring, scheduling, in-service and disciplining staff
- Monitor MD appointments as well as follow up appointments
- Providing appropriate care plans for each individual
- Update families and facilitate family meetings
- Assist resident in providing appropriate leisure skills.
RSC/Assistant Job Coach/Lead Supportive Living Assistant
Bethesda Lutheran Homes and Services
Watertown, wi
06.1985 - 04.2004
- Provided, coached and assisted staff in promoting independence of persons with developmental disabilities
- Maintained a clean and safe environment for individuals to live, provide age appropriate leisure skills per individual skill levels
- Responsible for the day to day management of an Adult Family Home, assisted clients in a supportive work situation
- Assisted with medication pass and training for staff implementing medication pass.
Director of Social Services
Linden Grove New Berlin
New Berlin, WI
06.2022 - Current
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Collaborated with department managers to correct and improve services.
Education
Major in Social Work, Minor in Human Services -
UW-Whitewater
Whitewater, WisconsinGraduated 1972 -
Watertown High School
Watertown, WisconsinSkills
- Current Social Work Certification#10077-120 expires 02/28/2017
- Certified Dementia Practitioner 7/15/15 expires 7/15/17
- Post Acute Coordinator certification completed 08/18/2011
- Social Work Field Placement Supervisor 2008-present
- Wisconsin Nursing Home Social Worker Association 2011-present
Timeline
Director of Social Services
Linden Grove New Berlin
06.2022 - Current
Certified Social Worker
Linden Grove Communities
04.2017 - 06.2019
Executive Director
Sylvan Crossings @ CHAPEL VALLEY and Fitchburg
11.2016 - 04.2017
Resident Care Director
Sylvan Crossings @ Hunter Ridge
07.2014 - 11.2016
Social Worker
Southpointe HealthCare Center
09.2013 - 06.2014
Social Service Director
Extendicare
02.2013 - 09.2013
Social Worker/Post Acute Discharge Planner
Extendicare
09.2010 - 02.2013
Case Manager/Social Worker
Luther Manor
08.2005 - 09.2010
Residential Coordinator
St. Coletta of Jefferson, WI
04.2004 - 08.2005
RSC/Assistant Job Coach/Lead Supportive Living Assistant
Bethesda Lutheran Homes and Services
06.1985 - 04.2004
Major in Social Work, Minor in Human Services -
UW-Whitewater
Graduated 1972 -
Watertown High School