Ann Vandiver
Lake Station
Summary
Sales professional with background in supporting sales initiatives and nurturing client relationships. Known for ability to contribute to team goals and drive positive outcomes through collaboration and adaptability. Demonstrates strong focus on achieving results and providing reliable support in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Trainee
Fronius
02.2024 - Current
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Managed multiple projects simultaneously under tight deadlines while maintaining attention to detail.
- Built a robust pipeline of potential clients through diligent prospecting efforts.
- Utilized CRM software to track client interactions, ensuring timely follow-ups and accurate recordkeeping.
- Assisted senior colleagues during major presentations, and providing on-the-spot support.
- Participated actively in weekly sales meetings, sharing insights about customer preferences to inform team strategy.
- Increased sales leads by identifying potential clients.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Recorded accurate and efficient records in customer database.
- Generated reports to track sales activity and performance.
- Stayed current on company offerings and industry trends.
- Provided product and technical support to customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database.
Inside Sales Support
Fronius USA
04.2015 - Current
- Provided customer service and account management support to ensure client satisfaction
- Responded to customer service and product issues, resolving complaints concerning invoices, shipments or product terms of credit
- Developed product knowledge and sales skills to effectively assist with sales inquiries
- Cold calling potential customers for future sales and increased customer base
- Prioritized workloads according to urgency of tasks at hand
- Generated quotes for customers based on their individual requirements
- Recommended and helped customers select merchandise based on needs
- Maintained accurate records of customer accounts, orders, and invoices
- Processed customer orders, exchanges and returns, keeping customers informed about progress
- Checked purchase orders for pricing, product items and special instructions
- Performed data entry tasks to input information into the company's database system
- Assisted with training new employees on company processes
- Responded promptly and professionally to customer complaints
- Prepared sales presentations by compiling data and developing presentation formats and materials
- Investigated and reconciled shipping-related customer grievances
- Developed presentations for potential clients highlighting company services and capabilities
- Collaborated with sales teams to understand customer requirements, to promote sale of company products and to provide sales support
- Identified potential customers for products and services
- Visited prospective buyers to show samples and to provide product pricing, availability, and advantages
- Conferred with customers and engineers to assess equipment needs and determine system requirements
- Attended company training seminars to become familiar with product lines
- Attended trade shows and seminars to promote products and to learn about industry developments
- Prepared and delivered presentations that explained products and services to customers and prospective customers
- Created reports using CRM software for sales staff
- Implemented marketing strategies to promote products or services to customers
Education
HIGH SCHOOL DIPLOMA -
Christian County High School
Hopkinsville, Ky05.1987
Skills
- Sales Support
- Customer Service and Assistance
- New Business Opportunities
- Complaint Resolution
- Customer Interaction
- Strong Communication and Interpersonal Skills
- Customer relationship building
- Sales presentations
- Objection handling
- CRM proficiency
- Upselling strategies
- Cold calling
- Territory management
- Sales funnel management
- Trade show representation
- Prospecting techniques
- Sales events
- Sales strategy
- MS PowerPoint
- Sales strategies
- Email etiquette
- Data analysis
- Customer acquisition
- Records management
- Process improvement
- Spreadsheets
- Pipeline maintenance
- Data evaluation
- Product demonstrations
- Lead generation
- Sales pipeline management
- Proposal development
- Trade shows
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Relationship building
Certification
- Strategic Account Management Process-SAMP-Fronius WBA
- Sales and Marketing Execellence-Fronius WBA
- Conceptual Selling Certificate-Fronius WBA
- SPIN Selling-Fronius WBA
Timeline
Sales Trainee
Fronius
02.2024 - Current
Inside Sales Support
Fronius USA
04.2015 - Current
HIGH SCHOOL DIPLOMA -
Christian County High School
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