Ann Waters
Charlotte,NC
Summary
Proven leader in HR and sales management, excelling at Carolina Pool Management with a track record of streamlining operations for efficiency and enhancing customer satisfaction. Skilled in HR policies implementation and relationship building, achieved significant improvements in employee relations and client retention. Demonstrates exceptional ability to mentor and motivate teams for peak performance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Human Resource Director
Carolina Pool Management
01.2023 - Current
- Processed employee claims involving performance issues and harassment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Parts and Supplies Sales
Carolina Pool Management
06.2015 - Current
- Improved customer satisfaction by streamlining parts and service department processes.
- Streamlined repair ticket processing—improving turnaround time on completed orders and enhancing overall customer experience.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Regional Director
Carolina Pool Management
01.2010 - 01.2023
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited area pools weekly to provide support to staffing as well as operations.
- Attended weekly meetings to discuss and optimize strategies.
- Represented company at various national and global events.
- Assisted in recruiting, hiring and training of team members.
Preschool Teacher
Carmel Baptist Wee School
06.2003 - 06.2015
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Pool Manger
Carolina Pool Management
04.2009 - 09.2012
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
Hotel Sales Manager
Residece Inn By Marriott
08.1988 - 09.1996
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Collaborated with marketing team to create promotional materials showcasing the hotel''s unique selling points, attracting new clientele.
- Developed customized proposals tailored to each potential client''s needs, improving conversion rates from inquiries to bookings.
- Optimized use of available resources by strategically allocating sales efforts according to seasonal demand patterns.
- Maintained a comprehensive understanding of industry trends and best practices, continuously refining sales strategies for maximum effectiveness.
- Participated in industry events such as trade shows and conferences to network with potential clients and promote the hotel brand.
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
- Built relationships with customers and community to establish long-term business growth.
- Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
Education
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Central Piedmont Community College
Charlotte, NC06.1986
Skills
- HR Policies Implementation
- Onboarding process
- Supply Management
- Recruitment Strategies
- Employee Relations
- Recruitment and hiring
- New Employee Training
- Customer Service
- Relationship Building
- Staff Management
- Client Relationships
- Parent-Teacher Communication
Certification
Certified Pool Operator
Certified Lifeguard
Timeline
Human Resource Director
Carolina Pool Management
01.2023 - Current
Parts and Supplies Sales
Carolina Pool Management
06.2015 - Current
Regional Director
Carolina Pool Management
01.2010 - 01.2023
Pool Manger
Carolina Pool Management
04.2009 - 09.2012
Preschool Teacher
Carmel Baptist Wee School
06.2003 - 06.2015
Hotel Sales Manager
Residece Inn By Marriott
08.1988 - 09.1996
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Central Piedmont Community College
Certified Pool Operator
Certified Lifeguard
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