Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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ANN WAWIRA NJIRU

Portland,OR

Summary


Professional with a strong background in business support, known for ensuring operational efficiency and providing comprehensive administrative assistance. Skilled in coordinating projects, managing schedules, and streamlining processes to support team goals. Known for adaptability and effective collaboration, consistently delivering high-quality results in dynamic environments. Proficient in Microsoft Office, data analysis, and customer relationship management.

Overview

8
8
years of professional experience

Work History

Business Support Officer

Quick Mart-utawala Express
01.2023 - 05.2024
  • Streamlined administrative processes to improve team efficiency
  • Coordinated schedules and logistics for meetings across departments
  • Managed office supply inventory to optimize procurement and reduce costs
  • Assisted with preparing accurate reports and presentations

Customer Service Representative

NAS Airport Service
01.2019 - 04.2022
  • Trained new staff on policies, procedures, and customer service techniques
  • Collaborated with teams to improve customer service protocols
  • Maintained accurate records of customer interactions and transactions

Hospitality Staff Member

Kibelion Hotel in Baringo
07.2016 - 12.2018
  • Streamlined interdepartmental communication to improve efficiency and service
  • Coordinated vendor relations for hotel repairs and maintenance
  • Implemented marketing campaigns to boost occupancy rates
  • Promoted loyalty programs through social media, email, and direct mail

Education

Artisan Certificate in Cookery And Bakery

Amboseli Institute
Kiambu,KE
12.2017

High School Diploma -

Hillside High Girls Secondary School
Kiambu,KE
11-2015

Skills

  • Microsoft office
  • Billing
  • Event management
  • Statement reconciliation
  • Administrative support
  • Time management

Languages

English
Full Professional
Swahili
Native or Bilingual

Hobbies and Interests

Learning new things, Travelling, Cooking, Socializing with people

Timeline

Business Support Officer

Quick Mart-utawala Express
01.2023 - 05.2024

Customer Service Representative

NAS Airport Service
01.2019 - 04.2022

Hospitality Staff Member

Kibelion Hotel in Baringo
07.2016 - 12.2018

Artisan Certificate in Cookery And Bakery

Amboseli Institute

High School Diploma -

Hillside High Girls Secondary School

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ANN WAWIRA NJIRU