Ann Wolowinski
Florence,AZ
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Security Officer
Anderson Security Agency
Phoenix, AZ
05.2022 - Current
- Checked for safety hazards and took corrective action when necessary.
- Provided escorts for visitors as needed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored surveillance cameras and responded to suspicious activity.
- Performed first aid and CPR when necessary during emergency situations.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Enforced access control measures in accordance with established procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Kept precise and detailed logs tracking all security measures implemented.
- Monitored entrances and exits to prevent unauthorized access or prohibited items.
- Participated in training sessions to stay up to date on current security trends and best practices.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Observed patrons and customers to quickly address security situations.
- Monitored premises and recorded activity in daily officer reports.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Verified photo IDs and tickets to allow guests passage.
Correctional Officer
Arizona Department of Corrections
Florence, AZ
10.2020 - 09.2021
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Conducted headcounts to ensure that all inmates were accounted for.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Conducted fire, safety and sanitation inspections.
Machine Operator
Midwest vape supplies
Elmhurst, IL
08.2019 - 08.2020
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Unload finished products from machines onto conveyors or other transport systems.
- Collaborate with other departments when necessary for successful completion of projects.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Troubleshoot malfunctions in equipment or processes.
- Performed regular maintenance on machines to ensure optimal performance.
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Observe machine operations to detect any problems or defects in the finished product.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Inspect finished workpieces to ensure conformance with specifications.
- Comply with company policies regarding quality control procedures.
- Load raw materials into machines according to specified measurements.
- Adjusted machine settings according to production requirements.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Service Champion
Taco Bell
Loves Park, IL
08.2018 - 08.2019
- Provided excellent customer service and addressed customer inquiries in a timely manner.
- Assisted in training new employees on company policies and procedures.
- Ensured compliance with safety regulations in all areas of the store operations.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Processed returned merchandise according to company policy and ensured accuracy of all transactions.
- Assisted with training new employees on operational processes and customer service standards.
- Ensured compliance with safety regulations within the store environment.
- Answered customer questions about merchandise selection, availability, pricing, returns and exchanges policies.
- Adhered to all company policies related to security, loss prevention, attendance.
- Performed daily opening and closing duties including setting up registers with necessary supplies and balancing the cash drawer at end of shift.
- Set up promotional displays or arrange merchandise on counters or tables to promote sales.
- Completed merchandising projects such as stocking shelves, setting up displays, and organizing backroom storage areas.
- Collaborated effectively with other team members to create a positive work environment.
- Tracked inventory levels throughout the day using point-of-sale system data entry tools.
- Maintained cleanliness of store floors by vacuuming, dusting, mopping, sweeping, and disposing of trash.
- Greeted customers upon entering the store and provided assistance when needed.
- Resolved customer complaints promptly and professionally while taking appropriate corrective action when necessary.
- Assisted customers in locating desired items, providing product information, and helping them make selections.
- Organized and stocked shelves with merchandise to ensure an attractive shopping environment.
- Put special requests into computer system, took payments and provided change.
- Provided every customer with friendly service, answered menu questions and submitted orders.
- Engaged with customers to receive feedback and build positive relationships.
- Assisted in training new staff members on procedures and customer service standards.
- Ensured timely delivery of orders by managing order queue effectively.
- Conducted regular checks to maintain the quality and temperature of food.
- Completed opening and closing duties, including cleaning and preparing the station for next day.
- Monitored inventory levels and reported needs to management to prevent shortages.
- Implemented promotional campaigns and informed customers about special offers.
Crew Member
Chipotle
Melrose Park, IL
04.2017 - 09.2017
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained an organized work area to ensure efficient operations.
- Assisted management team with inventory counts of food products and beverage supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Informed customers about daily specials in an engaging manner.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Served food quickly for positive guest experiences.
Shift Leader
Menchie's Frozen Yogurt
Downers Grove, IL
04.2015 - 04.2017
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored inventory levels and ordered supplies as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Scheduled team members for shifts based on business needs and customer demand.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Analyzed sales data to identify trends and areas for improvement.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Assisted general manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Clothes Tagger
Savers Thrift Store
Franklin Park, IL
08.2014 - 04.2015
- Assisted customers in locating desired merchandise.
- Attached security tags to high-value items as needed.
- Organized clothes according to size, color, and style.
- Folded and hung clothes in designated areas of the store.
- Provided customer service by answering questions about products or services offered at the store.
- Maintained an accurate inventory of all tagged garments.
- Adhered labels to clothing items and placed them in appropriate bins or racks for sale.
- Performed regular cleaning tasks such as vacuuming floors, dusting shelves, and wiping down counters.
- Sorted through returned items to ensure they were still in good condition before restocking them back onto the sales floor.
- Assisted other departments when necessary, including stocking shelves or helping out during peak hours.
- Restocked shelves with new merchandise as needed.
- Ensured all clothing items were properly sized before tagging.
- Followed proper safety protocols while handling sharp objects such as scissors and pins used for tagging.
- Checked incoming garments for any defects and tagged them accordingly.
Bakery Clerk
Mariano's Fresh Market
Elmhurst, IL
02.2014 - 08.2014
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Received incoming shipments of ingredients and supplies for baking operations.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Greeted customers, answered questions and provided product knowledge.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Verified that all products were labeled with correct pricing information.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Cashier
Walmart
Dupage, IL
07.2012 - 11.2012
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
High School Diploma -
West Leyden High School
Northlake, IL06-2014
Skills
- CCTV Surveillance
- Document Management
- Relationship building and management
- Access Control
- Identification verification
- Detail Oriented
- First aid and CPR certified
- Alarm monitoring
- High level of integrity
- Report Writing
- Interior and exterior patrol
Affiliations
- Mom of twin girls
- Currently work full time
- Girl Scout Troop Leader
- Love cooking & Baking
- Art ( Painting, Coloring, Drawing, Pottery)
Timeline
Security Officer
Anderson Security Agency
05.2022 - Current
Correctional Officer
Arizona Department of Corrections
10.2020 - 09.2021
Machine Operator
Midwest vape supplies
08.2019 - 08.2020
Service Champion
Taco Bell
08.2018 - 08.2019
Crew Member
Chipotle
04.2017 - 09.2017
Shift Leader
Menchie's Frozen Yogurt
04.2015 - 04.2017
Clothes Tagger
Savers Thrift Store
08.2014 - 04.2015
Bakery Clerk
Mariano's Fresh Market
02.2014 - 08.2014
Cashier
Walmart
07.2012 - 11.2012
High School Diploma -
West Leyden High School
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