Ann Yu
San Francisco,CA
Summary
Proven leader in healthcare administration, notably with UCSF Dermatology, adept at streamlining processes to enhance efficiency and improve team performance. Excelled in conflict resolution and staff development, demonstrating exceptional problem-solving and teamwork skills. Achieved significant improvements in patient satisfaction and operational productivity without compromising on professionalism or attention to detail.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Ambulatory Administrative Supervisor II
UCSF Dermatology
10.2002 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Micro manage and monitor doctor's daily schedule and templates.
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Trained new employees on company policies, procedures, software applications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Handled and resolved patient complaints
- Have the ability to all Practice coordinator duties ( front desk check in/out, work on referral workque, collect copay,make deposits, master template schedule, efficient in call center duties.)
Administrative AssistantII
UCSF Dermatology
10.1997 - 10.2002
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- All duties of the front Desk /call center position
Front Desk Medical Receptionist
BaySpring Women Center
03.1996 - 10.1997
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Front Desk Medical Receptionist
Spruce Pediatrics
03.1995 - 10.1997
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Bachelor of Arts - Liberal Studies
San Francisco State University
San Francisco, CASkills
- Teamwork
- Customer service
- Problem-solving abilities
- Multitasking
- Scheduling expertise
- Multitasking Abilities
- Self motivation
- Time management abilities
- Professionalism
- Administrative Procedures
- Phone and email etiquette
- Problem-solving aptitude
- Reliability
Timeline
Ambulatory Administrative Supervisor II
UCSF Dermatology
10.2002 - Current
Administrative AssistantII
UCSF Dermatology
10.1997 - 10.2002
Front Desk Medical Receptionist
BaySpring Women Center
03.1996 - 10.1997
Front Desk Medical Receptionist
Spruce Pediatrics
03.1995 - 10.1997
Bachelor of Arts - Liberal Studies
San Francisco State University