Ann-Yvette Ansari
Windermere,FL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
N.R.P. Applebee's Neighborhood Grill & Bar
10.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed and implemented strategies to provide high-quality, creative and integrated business services.
- Supervised day-to-day operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Interacted well with IHG and customers to build connections and nurture relationships.
- Managed daily operations of banquets and catering organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Informed managers of incidents for assistance and remediation.
- Built loyal account base and long-term business relationships with IHG accounts.
- Supervised budgets and timelines by carefully reviewing project scope and providing support to Banquet management.
Manager
N.R.P. Applebee's Neighborhood Grill And Bar
04.2021 - 10.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
Business Analyst
Broadridge Financial Services
02.2011 - 02.2020
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
Server/Banquets
Applebee's Neighborhood Grill & Bar
05.2014 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
General Manager
Kumari's Taste Of East
02.2009 - 01.2011
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
General Manager
Chaat House
02.2007 - 01.2009
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Bachelors in Business Management -
Rockville University
New York, New York06.2002
Skills
- Operations Management
- Business Planning
- Team Collaboration
- Managing File Systems
- Project Management
- Business Administration
- Clerical Support
- Office Supplies and Inventory
- Problem-Solving Skills
Languages
French
Spanish
English
Urdu
Timeline
Kitchen Manager
N.R.P. Applebee's Neighborhood Grill & Bar
10.2022 - Current
Manager
N.R.P. Applebee's Neighborhood Grill And Bar
04.2021 - 10.2022
Server/Banquets
Applebee's Neighborhood Grill & Bar
05.2014 - 03.2020
Business Analyst
Broadridge Financial Services
02.2011 - 02.2020
General Manager
Kumari's Taste Of East
02.2009 - 01.2011
General Manager
Chaat House
02.2007 - 01.2009
Bachelors in Business Management -
Rockville University
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