Ann Zyburra
Gilroy,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Restaurant Owner
The Milias Restaurant
01.2011 - 08.2023
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 25 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
Event Coordinator
Parsley Sage Rosemary & Thyme Catering
07.2008 - 09.2010
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
Business Manager
Al Sanchez Automotive Group
01.1986 - 12.2007
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
Education
High School Diploma -
London Central Secondary School
London Ontario Canada06.1977
Skills
- Health Code Compliance
- Portioning
- Staff Leadership
- Portion Control
- Labor Cost Controls
- Staff Management
- Schedule Coordination
- Building Maintenance
Timeline
Restaurant Owner
The Milias Restaurant
01.2011 - 08.2023
Event Coordinator
Parsley Sage Rosemary & Thyme Catering
07.2008 - 09.2010
Business Manager
Al Sanchez Automotive Group
01.1986 - 12.2007
High School Diploma -
London Central Secondary School