Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Anna Maikkula

Richmond,KY

Summary

Dynamic customer service professional with proven success at Lowe's Home Improvement, adept at problem resolution and team collaboration. Recognized for maintaining high customer satisfaction and effectively handling complaints. Skilled in providing accurate product knowledge and fostering a positive team environment, ensuring efficient operations and enhanced customer experiences.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Lowes Home Improvment
03.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Team Member

Wendy's
08.2024 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate of Applied Science - Radiography

Bluegrass Community And Technical College
Lexington, KY
05-2027

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Complex Problem-solving

Interests

  • Gym Workouts
  • Outdoor Recreation
  • Volunteering
  • I enjoy helping others and giving back to the community
  • I like working with my hands and fixing things

Timeline

Customer Service Associate

Lowes Home Improvment
03.2025 - Current

Team Member

Wendy's
08.2024 - 03.2025

Associate of Applied Science - Radiography

Bluegrass Community And Technical College

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