Summary

Overview

Work History

Education

Skills

LANGUAGES

Awards

Timeline

Anna Abbott

Juneau,USA

Summary

Competitive professional seeks full-time, permanent job. All Positions with a major Retail store and Office administration

Overview

years of professional experience

Work History

Guest Service Representative

Extended Stay America

06.2022 - 04.2025

Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

Cashier/Hotel Clerk

Rosebud Foods Colstrip MT/TownPlace Carlsbad NM

03.2015 - 12.2015

Keeping my area clean, sweeping, mopping spills, making sure my register area was kept clean by sweeping, mopping and ready for customers with there purchases, bagged/boxed merchandise, goods and helped loading to vehicles as needed.
Received cash payments, check, credit cards, vouchers or automatic debits. Issuing receipts, refunds, credits or change due to customers.
Accurately identified prices of goods, services, and tabulated bills using calculators, cash registers or scanner. Processed merchandise returns and exchanges. Price checking items, stocking merchandise as required.
Balanced my register at end of my shift, totaling all sales, such as cash, credit/debit cards, invoice transactions. Input dollar amounts to customers accounts when required and adding cash increases as needed.

Cashier

Home Depot/Fred Meyers Juneau Alaska

01.2007 - 01.2012

Received cash payments, check, credit cards, vouchers or automatic debits. Issuing receipts, refunds, credits or change due to customers. Accurately identified prices of goods, services, and tabulated bills using calculators, cash registers or scanner. Processed merchandise returns and exchanges. Price checking items, stocking merchandise as required. Balanced my register at end of my shift, totaling all sales, such as cash, credit/debit cards, invoice transactions. Input dollar amounts to customers accounts when required and adding cash increases as needed.

Hotel Associate

Super 8/Travelodge Juneau

01.2003 - 01.2005

Night auditor I maintain a monthly detailed general ledger that recorded revenue and expenses generated by the property. Nightly I ran the systems backups and saved records/files as instructed, making sure that the owner and managers received copies of the final reports. Wholesales representative was responsible in selling electrical parts,making sure I took my share of the market from my competitors