Anna Adams
Smyrna,Tennessee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Assistant Teacher/ Floater
The Academy of Burkitt Commons
Nolensville, TN
05.2023 - 07.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Monitored and reported student progress and development, offering mentoring as needed.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Childcare Worker Assistant
Lifepoint Church
Smyrna, TN
04.2022 - 05.2023
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Assisted lead teacher in creating lesson plans that catered to individual student needs, supporting differentiated instruction.
- Ensured a safe and nurturing environment for all children, diligently monitoring and addressing potential hazards or conflicts.
- Managed emergency situations calmly while maintaining clear communication channels throughout incidents involving injury or illness.
- Contributed to an inclusive atmosphere within the childcare setting by fostering respect for diverse backgrounds and perspectives among the children under my care.
- Boosted creativity levels amongst students using engaging arts and crafts activities designed specifically around their unique interests.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional and social development.
Afternoon School Age Assistant /Floater Teacher
Ms. Nicoles INC.
Smyrna, TN
12.2021 - 03.2023
- Served as a positive role model for students, demonstrating responsibility, empathy, and resilience in challenging situations.
- Participated in parent-teacher conferences, discussing student progress openly and collaboratively with families.
- Maintained a safe and nurturing environment, addressing individual needs of each child in the program.
- Promoted social-emotional development through engaging group activities and one-on-one mentorship.
- Managed communication between parents, teachers, and administrators, maintaining strong relationships to support student success.
- Assisted teachers with curriculum planning, ensuring age-appropriate content for optimal learning experiences.
- Led small-group instruction sessions to provide focused attention on specific skills or topics requiring extra attention from students.
- Facilitated smooth transitions between grade levels by working closely with team members across different departments.
Baker /Cashier Assistant
Crumbl Cookies
Smyrna, TN
10.2021 - 12.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Lead Toddler Teacher
The Gingerbread House Daycare
Smyrna, TN
06.2021 - 07.2021
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Promoted sensory development by providing access to different textures.
- Integrated sensory-based activities to encourage fine motor skill development and hands-on learning experiences.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Assistant Teacher
Little Miracles Daycare
Smyrna, TN
04.2021 - 06.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
Associate of Science - General Studies
Motlow State Community College
Tullahoma, TN12.2024
Assistant CAD Certification - Computer Aided Design
TCAT Murfreesboro
Murfreesboro, TN08.2024
High School Diploma -
Stewarts Creek High School
Smyrna, TN05.2019
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
- Curriculum Design
- Logistics
- Multitasking
- Organizational Skills
- Attention to Detail
- Decision-Making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Teacher/ Floater
The Academy of Burkitt Commons
05.2023 - 07.2023
Childcare Worker Assistant
Lifepoint Church
04.2022 - 05.2023
Afternoon School Age Assistant /Floater Teacher
Ms. Nicoles INC.
12.2021 - 03.2023
Baker /Cashier Assistant
Crumbl Cookies
10.2021 - 12.2021
Lead Toddler Teacher
The Gingerbread House Daycare
06.2021 - 07.2021
Assistant Teacher
Little Miracles Daycare
04.2021 - 06.2021
Associate of Science - General Studies
Motlow State Community College
Assistant CAD Certification - Computer Aided Design
TCAT Murfreesboro
High School Diploma -
Stewarts Creek High School