Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Adams

Flatwoods

Summary

Dynamic professional with a proven track record in customer service and academic advising at Ashland Community and Technical College. Skilled in problem-solving and collaboration, I excelled in developing curriculum and fostering student success. Committed to enhancing educational experiences, I effectively guided students through financial aid processes and academic planning.

Overview

2026
2026
years of professional experience

Work History

Driver

Spark
05.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Independent Contractor

Self
2017 - 2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.

Residental Monitor

Transistions
06.2013 - 05.2014
  • Developed strong relationships with residents based on trust and respect, supporting their journey toward selfimprovement.
  • Assisted residents in acclimating to new living situations and provided guidance on how to navigate the complexities of communal living effectively.
  • Maintained a secure environment for residents through vigilant monitoring of entry points and visitor checkins.
  • Facilitated open lines of communication between residents and case managers through timely reporting of significant developments or concerns that arose within the residential community setting.
  • Performed administrative tasks such as updating resident files, tracking progress, and providing reports to management.
  • Organized group activities for residents, promoting camaraderie and positive social interactions.
  • Maintained relationships with local law enforcement and emergency services, ensuring prompt response to any safety concerns or incidents that occurred within the residential facility.
  • Provided support to residents with daily needs, ensuring their well-being and satisfaction within the residential program.
  • Documented incidents and maintained accurate records, contributing to effective communication among team members.
  • Conducted routine room checks, ensuring cleanliness standards were met and identifying maintenance needs as they arose.

Customer Service Advisor

Ashland Community and Technical College
2012 - 2013
  • Advised students individually and in groups on academic programs for individual interests.
  • Collaborated with faculty to integrate college readiness strategies into daily instruction across all subject areas.
  • Assisted families in navigating the financial aid process, maximizing available resources for tuition assistance.
  • Developed curriculum for College Preparation course, equipping students with essential skills for success in higher education.
  • Created a welcoming and inclusive environment where students felt comfortable seeking assistance, fostering trust and open communication.
  • Utilized assessment tools to evaluate students'' academic strengths and weaknesses, informing targeted intervention strategies.
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Advised students on educational, career and social opportunities.

Education

No Degree - Social Work

Grand Canyon University
Phoenix, AZ
01-2026

No Degree - Social Work

Ashland Community And Technical College
Ashland, KY
01-2013

No Degree - Social Work

Morehead State University
Morehead, KY
01-2013

Boyd County High School
Ashland, KY
06-2004

Skills

  • Academic advising
  • Career guidance
  • Higher education policy
  • Collaboration and teamwork
  • Disability services
  • Academic planning
  • Career advising
  • Retention strategies
  • Problem-solving
  • Attention to detail
  • Customer service
  • Time management

Timeline

Driver

Spark
05.2021 - Current

Residental Monitor

Transistions
06.2013 - 05.2014

Independent Contractor

Self
2017 - 2021

Customer Service Advisor

Ashland Community and Technical College
2012 - 2013

No Degree - Social Work

Grand Canyon University

No Degree - Social Work

Ashland Community And Technical College

No Degree - Social Work

Morehead State University

Boyd County High School

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