ANNA AGUILAR

ACCESS INMATE PAROLLEE AND DISCHARGED OFFENDERS C-FILE AND MAINTAIN INTEGRITY, ACCURACY AND UNIFORMITY OF C-FILE THROUGH ERMS/SOMS. HANDLE A MULTITUDE OF DAILY INTERACTIONS VIA PHONE, FASCAMILE, WRITTEN COMMUNICATION WITH NUMEROUS AGENCIES SUCH AS FBI, IMMIGRATION, ATTORNEY GENERALS OFFICE, US MARSHALL, COURTS, CUSTOM ENFORCEMENT, DEPARTMENT OF HOMELAND SECURITY, FEDERAL BUREAU OF PRISONS, ADULT PAROLE OPERATONSRUN CLETS/RAP SHEETS DAILY, POST WARRANTS IN SUBJECTS, RUN REPORTS.

COMPLETE COURT PAPERWORK, F/U ON COURT HEARINGS, PROCESS COURT PAPERWORK. TYPE A VARIETY OF FORMS, DOCUMENTS,LETTERS AND REPORTS, UTILIZE TIME MANAGMENT TO ORGANIZE AND PRIORITIZE WOKR DAILY TO MEET DEADLINES. ANALYE COMPLEX ISSUES WITH EACH PAROLEE S RELEASE.MAINTAIN CONFIDENTIALITY OF ALL INCOMING/OUTGOING PAPERWORK.ANALYZE COMPLEX ISSUES. WORK WELL WITH ALL STAFF AT DIFFERENT LEVELS WITHIN THE AGENCY.

• Explained program regulations and procedures to Customers and program users to enable better services utilization.
• Attended annual continuing education seminars to obtain updated information on program services.
• Assisted in the successful completion of multiple projects by providing consistent technical support and troubleshooting expertise.
• Generated detailed reports on program performance, enabling informed decision-making by management team members.

• Collaborated with team members to ensure seamless communication and consistent service delivery.
• Contributed to process improvements by sharing feedback from customer interactions with management teams.
• Streamlined service processes for quicker response times, leading to improved customer experiences.
• Assisted students with resume writing, job search, visiting trade programs
• Administered testing of TABE test
• Train new staff
• communicate with students Parole/Probation officers, assist with monthly drug testing

• Developed strong relationships with patients'' family members ensuring they were kept informed and involved in the decision-making process.
• Provided support during emergency situations by assuming leadership roles within the unit, ensuring the safety and well-being of patients, staff, and visitors.
• Contributed to the retention of high-quality staff members by fostering a positive work environment that prioritized teamwork, open communication and professional development opportunities.
• Acted as a liaison between the unit''s medical team and external stakeholders including insurance providers, vendors, community organizations, promoting positive relations among all parties involved in patient care.
• Completed monthly Census Reports
• Did monthly room checks
• Trained new staff
• Scheduling
• handled all Resident disputes

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.