Summary
Overview
Work History
Education
Administrative Skills
Interpersonal Skills
Technical Tools
Timeline
Generic

Anna Aguilar-Cepeda

Grand Island,NE

Summary

Dedicated administrative professional
with successful experience in fast-paced
office settings. Hardworking team player
with expertise in completing various
clerical tasks and offering staff support.
Responsible, punctual and productive
professional when working with little to
no supervision.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Pioneer Estates
05.2023 - 08.2024
  • Maintained efficient office operations by handling errands and administrative
    functions.
  • Processed applications and paperwork in accordance with state and federal
    laws.
  • Managed phone and email correspondence and handled incoming and outgoing
    mail and faxes.

Medical Administrative Assistant

Davita, Inc & American Renal Associates
12.2020 - 04.2023
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Called patients to confirm scheduled appointments day in advance.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Hemodialysis Technician

Davita, Inc & American Renal Associates
12.2017 - 04.2023
  • Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
  • Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
  • Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
  • Disinfected dialysis station, equipment and chairs after completion of each patient treatment.

Phlebotomist

American Red Cross Blood Services
10.2016 - 10.2017
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.

Direct Support Professional

Integrated Life Choices
05.2011 - 10.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.

Education

Leadership And Team Management - Administrative Facility Administrator

Davita Dialysis
Duluth, GA
08-2022

Self Development - Human Resources Development

Gwinnett Technical College
Lawrenceville, GA
08-2018

Certificate - Hemodialysis

Nephrology Nursing Certification Commission
Duluth, GA
07-2018

Administrative Skills

Facility operations management support, Staff scheduling and training, Budget monitoring and cost management, Compliance oversight with healthcare regulations (e.g., HIPAA, DaVita policies), Filing and records organization, Inventory management, supply coordination and purchasing, Multitasking and prioritization, Policy and procedural development, Managing diverse personalities in a professional environment, Conflict resolution and mediation to ensure team cohesion and productivity

Interpersonal Skills

Leadership and team coordination, Verbal and written communication, Patient relations and care coordination, Conflict resolution and problem-solving, Adaptability to high-pressure environments, Collaboration with multidisciplinary teams, Commitment to continuing education and staff development

Technical Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Multi-line phone systems, HIPAA compliance knowledge, Records and document management systems, Alarm response systems, Scheduling software (CWOW), Patient treatment documentation systems

Timeline

Administrative Assistant

Pioneer Estates
05.2023 - 08.2024

Medical Administrative Assistant

Davita, Inc & American Renal Associates
12.2020 - 04.2023

Hemodialysis Technician

Davita, Inc & American Renal Associates
12.2017 - 04.2023

Phlebotomist

American Red Cross Blood Services
10.2016 - 10.2017

Direct Support Professional

Integrated Life Choices
05.2011 - 10.2016

Leadership And Team Management - Administrative Facility Administrator

Davita Dialysis

Self Development - Human Resources Development

Gwinnett Technical College

Certificate - Hemodialysis

Nephrology Nursing Certification Commission
Anna Aguilar-Cepeda