Anna Aklestad
Helena,MT
Summary
Proven to excel in customer service and dining area maintenance, I have significantly enhanced guest satisfaction at Steve's Cafe. My expertise in complaint handling and interactive communication has resolved conflicts effectively, while my accuracy in financial transactions showcases my attention to detail. My dedication to excellence is evident in every guest interaction and operational task.
Overview
2
2
years of professional experience
Work History
Hostess
Steve's Cafe
06.2023 - 08.2024
Supported servers with keeping dining area ready for every guest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customer questions about hours, seating, and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Bussed tables to prepare for the next customer.
Took to-go orders by phone and completed the order.
Handled cash, credit/debit card, and check transactions.
Bagel Maker
Bagel Co
05.2022 - 02.2023
I dressed the bagels as the customer requested. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Capital High School
Helena, MT06.2024
Skills
- Guest complaint resolution
- Customer Service
- Server Support
- Phone Etiquette
- Interactive communication skills
- Customer service expertise
Timeline
Hostess
Steve's Cafe
06.2023 - 08.2024
Bagel Maker
Bagel Co
05.2022 - 02.2023
High School Diploma -
Capital High School