Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Albright

Winston-Salem,NC

Summary

Dedicated and adaptable professional with a strong background in customer service, healthcare support, and administrative coordination. Known for delivering warm, empathetic, and solution-focused experiences across diverse populations. Skilled in managing complex schedules, resolving issues quickly, and fostering long-term relationships with clients and providers. Adept at navigating fast-paced environments, learning new systems quickly, and maintaining meticulous attention to detail. Committed to making processes easy,

Overview

6
6
years of professional experience

Work History

Caregiver

Best Caregivers Ever LLC
Winston-Salem, North Carolina
06.2025 - Current
  • Delivered exceptional customer service and built long-term relationships by actively listening, identifying needs, and offering tailored solutions to improve client satisfaction.
  • Coordinated schedules, appointments, and communication between multiple parties, ensuring seamless operations in a fast-paced, high-volume environment.
  • Maintained accurate records and documentation, leveraging technology and attention to detail to support efficient service delivery and follow-up.

Nanny/Household Manager

Private Family
Charlotte, Michigan
01.2025 - 06.2025
  • Delivered best-in-class care experiences for four children, including one with autism, by proactively anticipating needs, resolving issues quickly, and maintaining a warm, empathetic environment.
  • Managed complex schedules and coordinated activities, appointments, and transportation, ensuring smooth daily operations for multiple stakeholders.
  • Maintained detailed records and communications with parents, schools, and healthcare providers to align on goals, progress, and next steps.

Business Development Specialist

Kelsan
CHARLOTTE , NC
01.2022 - 02.2024
  • Delivered multi-channel customer support via phone, email, and chat, ensuring quick resolution and a positive experience for every client interaction.
  • Identified customer needs and recommended tailored product solutions, successfully upselling additional features to increase account value.
  • Managed account updates, order tracking, and issue resolution while maintaining accurate CRM records to support smooth operations.

Senior Sales Executive

Leadvision
CHARLOTTE , NC
09.2019 - 01.2021
  • Delivered exceptional customer service to healthcare providers and office staff, addressing inquiries via phone, email, and chat with professionalism and empathy.
  • Guided providers through product features, scheduling tools, and account optimization to ensure maximum value from the platform.
  • Anticipated client needs and recommended upgrades or add-on services, driving account growth and retention.

Education

Bachelor of Arts - Communications

UNC Charlotte
Charlotte, NC
12-2017

Skills

Customer Service & Relationship Building

  • Proven ability to deliver warm, personalized service, whether with families, patients, or clients
  • Skilled at fostering trust and long-term relationships through consistent, empathetic communication

Communication & Collaboration

  • Strong verbal and written skills for clear, professional interactions with diverse individuals
  • Experience collaborating with multiple stakeholders (parents, healthcare providers, team members) to achieve shared goals

Organization & Detail Orientation

  • Able to manage complex schedules

Timeline

Caregiver

Best Caregivers Ever LLC
06.2025 - Current

Nanny/Household Manager

Private Family
01.2025 - 06.2025

Business Development Specialist

Kelsan
01.2022 - 02.2024

Senior Sales Executive

Leadvision
09.2019 - 01.2021

Bachelor of Arts - Communications

UNC Charlotte

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