Overview
Work History
Education
Skills
Timeline
Generic

Anna Alcantara

Overview

6
6
years of professional experience

Work History

S2 Account Manager

Mission Lane
04.2022 - Current
  • Lead investigations into transactional fraud and disputes, serving as the primary contact for escalated cases.
  • Conduct deep-dive analyses and provide timely resolutions to minimize financial losses for Mission Lane.
  • Independently manage case files, gathering evidence, analyzing information, and documenting findings.
  • Utilize a diverse range of systems to obtain evidence and mitigate risks associated with fraud.
  • Collaborate with team leads to optimize queue performance and ensure efficient case resolution.
  • Consistently meet goals for metrics, showcasing dedication to performance excellence.
  • Recognized with a Laner Award during Q1 and Q2, as well as a Peer Award in May 2022.
  • Spearheaded various projects, including NAD’s, Card Activation Investigation, and Mentoring/Training new hires.
  • Updated training materials and conducted Google Meet sessions for new FDI Re-bill Training.
  • Conducted Wiki Research & Updates, contributing to enhanced team knowledge.

Lead Triage Coordinator

Aurora Diagnostics
Jacksonville, FL
03.2018 - 04.2022
  • Promoted to Lead Triage Coordinator in 2020, demonstrating leadership and supervisory skills.
  • Coordinated patient samples, ensuring accurate routing to the correct department.
  • Conducted QA/QC for received samples, verifying patient information and insurance details.
  • Successfully managed the Triage department during the Covid pandemic, overseeing the assembly of over one million Covid test kits.
  • Excelled in communication with clients/patients, verifying information and addressing inquiries.
  • Utilized strong organizational skills to manage reports in Excel and supervise tasks in the absence of department managers.

Education

High School Diploma -

Florida Virtual School Flex 9-12
Orlando, FL

Skills

  • Detail-oriented and thorough, with a focus on precision in intake to help strengthen investigations
  • Excellent communication and active listening skills, essential for effective customer interactions
  • Proven ability to adapt to changing environments and manage multiple tasks concurrently
  • Strong organizational skills, showcased in supervisory roles and project management
  • Demonstrated teamwork and interpersonal skills, serving as a go-to person for team members
  • Motivated, dedicated, and eager to learn, with a willingness to take on new challenges

Timeline

S2 Account Manager

Mission Lane
04.2022 - Current

Lead Triage Coordinator

Aurora Diagnostics
03.2018 - 04.2022

High School Diploma -

Florida Virtual School Flex 9-12
Anna Alcantara