Anna Alford
Littlefield,AZ
Summary
Dynamic and customer-focused professional with extensive experience as a PBX Telephone Operator at Casa Blanca Resort. Proven ability to enhance call routing efficiency and deliver exceptional service through strong listening skills and empathy. Adept at managing high call volumes while maintaining accurate records and fostering team collaboration.
Overview
22
22
years of professional experience
Work History
PBX Telephone Operator
Casa Blanca Resort
03.2022 - 12.2022
- Operated multi-line telephone systems to manage incoming calls efficiently.
- Provided excellent customer service by addressing guest inquiries and concerns promptly.
- Assisted in the coordination of internal communications between departments.
- Maintained accurate call logs for tracking daily communication volumes.
- Adapted quickly to changes in call routing procedures and operational protocols.
Housekeeper
Boulevard Home Furnishings
04.2011 - 09.2012
- Cleaned and maintained showroom displays, ensuring a welcoming environment for customers.
- Conducted regular inventory checks of cleaning supplies and materials to maintain stock levels.
- Implemented efficient cleaning schedules to optimize workflow and enhance operational efficiency.
- Collaborated with team members to develop best practices for maintaining cleanliness in high-traffic areas.
Telephone Operator
Action Telephone Answering Service
02.2001 - 04.2003
- Collaborated with team members to enhance service delivery and streamline operations.
- Contributed to team meetings by sharing insights on common caller issues and suggestions for solutions.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
Telephone Operator
Comstock Answering Service
10.2000 - 01.2001
- Managed high volume of incoming calls while ensuring clear communication and customer satisfaction.
- Operated multi-line phone systems efficiently to connect callers with appropriate departments.
- Assisted in training new operators on call protocols and system navigation.
- Documented call details accurately to maintain comprehensive records for future reference.
- Resolved customer inquiries promptly by providing accurate information and support.
- Monitored call flow patterns to identify areas for process improvement and efficiency gains.
Education
GED -
LHC College
Lake Havasu City, AZ06-2000
Skills
- Strong listening skills
- Call prioritization
- Team player attitude
- Empathy and patience
- Customer Service-oriented
- Switchboard operation
- Call routing expertise
- Message taking accuracy
- Excellent phone demeanor
- Front desk operations
- Computer skills
- Clear communication
- Typing skills
- Greeting customers
- Professional communication
- Flexible schedule
- Telephone reception
- Follow-up skills
- Telecommunications
- Schedule coordination
- Call routing
- Clerical support
- Paging systems
- Switchboard management
Timeline
PBX Telephone Operator
Casa Blanca Resort
03.2022 - 12.2022
Housekeeper
Boulevard Home Furnishings
04.2011 - 09.2012
Telephone Operator
Action Telephone Answering Service
02.2001 - 04.2003
Telephone Operator
Comstock Answering Service
10.2000 - 01.2001
GED -
LHC College