Anna Alger
Greenville,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Medical Assistant
Columbia Memorial Hospital
11.2019 - Current
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
Receptionist, Customer Service
Lincare
10.2013 - 08.2019
- Supported internal personnel with clerical and administrative tasks to enhance order and delivery processes.
- Ensured prompt and friendly phone responses.
- Welcomed visitors with a professional demeanor.
- Maintained organized and tidy reception area.
- Addressed callers' inquiries efficiently.
- Handled correspondence and maintained filing system.
- Managed phone calls, emails, and walk-in clients effectively.
- Identified customer needs and directed to relevant merchandise.
- Collected co-payments, processed transactions and updated records.
- Ensured timely completion of multiple responsibilities.
- Protected sensitive information of patients and their families.
- Executed document-related tasks such as copying, faxing, and managing files.
- Built strong client relationships using professional behavior.
- Handled high call volume with multi-line phone system.
- Facilitated smooth operations by handling various administrative tasks.
- Maintained discretion when handling confidential information.
- Demonstrated capacity for rapid learning and adaptability.
- Demonstrated a strong and reliable work ethic.
Receiving Manager
Rite Aid Distribution Center
09.1998 - 02.2011
- Managed inbound receiving departments.
- Managed receiving team, overseeing training, schedules and work assignments.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
- Collaborated with other department managers to develop cross-functional strategies for maximizing warehouse performance.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Oversaw and operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
Education
Associate of Applied Science - Medical Assistant
MVCC
Utica, NY08-2013
Skills
- Customer service
- Safety Awareness
- Scheduling
- Professional Phone Etiquette
- Reliable team player
- Maintaining proper documentation
- Valid NY State Drivers License
- CPR Certified to 11/2026
- Medical terminology knowledge
- HIPAA compliance
- Data entry
Accomplishments
Associates Degrees in Medical Assistant in Applied Science
CPR Certificate Exp. 11/26
Navy Veteran with an Honorable Discharge
Timeline
Medical Assistant
Columbia Memorial Hospital
11.2019 - Current
Receptionist, Customer Service
Lincare
10.2013 - 08.2019
Receiving Manager
Rite Aid Distribution Center
09.1998 - 02.2011
Associate of Applied Science - Medical Assistant
MVCC
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