Summary
Overview
Work History
Education
Skills
Timeline
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Anna-Alicia White

Shreveport,LA

Summary

Customer friendly , self motivated , creative problem solver and Ms windows proficient

Overview

9
9
years of professional experience

Work History

Help Desk Technician

Prosphere Tek
Bossier City, LA
11.2019 - Current
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Configured hardware, devices and software to set up work stations for employees.

Assistant Teacher

Balestine Hopkins Headstart
Shreveport, LA
09.2018 - 11.2019
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Call Center Agent

Teleperformance USA
Shreveport, LA
01.2017 - 05.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved numerous customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Responded to customer requests for products, services and company information.
  • Maintained high levels of customer satisfaction and retention

Education

Liberal Arts And General Studies

La Delta
Monroe, LA

High School Diploma -

Franklin Parish High School
Winnsboro, LA
05.2012

Skills

  • Technical Support Triage
  • Support Ticket System Management
  • Network Infrastructure Monitoring
  • Remote System Analysis
  • Technical Documentation
  • Staff education and training

Timeline

Help Desk Technician

Prosphere Tek
11.2019 - Current

Assistant Teacher

Balestine Hopkins Headstart
09.2018 - 11.2019

Call Center Agent

Teleperformance USA
01.2017 - 05.2018

Liberal Arts And General Studies

La Delta

High School Diploma -

Franklin Parish High School

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Anna-Alicia White