Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Allred

Business Administration
Snow Camp,NC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

Boho Blu
Burlington, NC
07.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service

Chick-Fil-A
Burlington, NC
11.2020 - 07.2021


  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Monitored food quality and freshness throughout day.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Distributed food to waiters and waitresses to serve to customers.

Education

Associate of Science - Business Administration

Alamance Community College
Graham, NC
08.2022 - Current

High School Diploma -

Southern Alamance High School
Graham, NC
08.2018 - 06.2022

Skills

    Business Development

undefined

Timeline

Associate of Science - Business Administration

Alamance Community College
08.2022 - Current

Assistant Manager

Boho Blu
07.2021 - Current

Customer Service

Chick-Fil-A
11.2020 - 07.2021

High School Diploma -

Southern Alamance High School
08.2018 - 06.2022
Anna AllredBusiness Administration