Anna Allred
Business Administration
Snow Camp,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Boho Blu
Burlington, NC
07.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service
Chick-Fil-A
Burlington, NC
11.2020 - 07.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Observed diners to respond to additional requests and determine when meal completed.
- Monitored food quality and freshness throughout day.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Distributed food to waiters and waitresses to serve to customers.
Education
Associate of Science - Business Administration
Alamance Community College
Graham, NC 08.2022 - Current
High School Diploma -
Southern Alamance High School
Graham, NC 08.2018 - 06.2022
Skills
Business Development
Training
Staff supervision
Cleaning
Decision-Making
Attention to Detail
Flexible and Adaptable
Teamwork and Collaboration
Multitasking Abilities
Boutique maintenance
Cash register operation
Planning and Coordination
Fashion trends
Accessories
Hanging items
Excellent Communication
Timeline
Associate of Science - Business Administration
Alamance Community College
08.2022 - Current
Assistant Manager
Boho Blu
07.2021 - Current
Customer Service
Chick-Fil-A
11.2020 - 07.2021
High School Diploma -
Southern Alamance High School
08.2018 - 06.2022