Anna Alvarez
Hobbs,NM
Summary
Dynamic phlebotomist with extensive experience at LabCorp, excelling in blood collection and patient care. Proven ability to enhance patient satisfaction through compassionate communication and accurate specimen handling. Bilingual in English and Spanish, fostering strong relationships with diverse clients while maintaining strict confidentiality and compliance with HIPAA standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist- Registration
Valley Diagnostic Laboratory
05.2023 - 01.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted visitors warmly, creating positive first impression of organization.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Amazon Fulfillment Associate
Amazon
10.2022 - 04.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Cashier
Grocery Outlet
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
In House Enrollment Agent
Fresno Drug Screen
08.2021 - 01.2022
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Input accurate payment details and managed reports in [Software].
- Assisted prospective enrollees with paperwork, resulting in a smoother enrollment experience.
- Advised applicants regarding necessary supporting documentation needed for their specific program type resulting in fewer incomplete applications.
- Resolved issues related to financial aid and admission requirements, facilitating smoother enrollments for applicants facing challenges.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
Phlebotomist
LabCorp
08.2018 - 07.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Medical Lab Assistant
Kaiser Permanente Hosppital
04.2008 - 10.2016
- Maintained a clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples.
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials.
- Adapted quickly to changing demands by effectively managing multiple tasks while maintaining a high level of quality control.
- Expedited patient diagnosis with timely completion of Phlebotomy tasks, including blood draw preparation and specimen labeling.
- Demonstrated strong attention to detail when reviewing clinical information enabling accurate identification of discrepancies or anomalies that could impact test outcomes.
- Provided exceptional customer service to patients during specimen collection processes resulting in increased satisfaction scores from both patients and healthcare providers alike.
- Collaborated with laboratory management to implement new policies and procedures aimed at improving overall efficiency, accuracy, and patient care.
- Facilitated smooth day-to-day operations by managing inventory levels of laboratory supplies and reordering as necessary.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Streamlined check-in processes, reducing wait times for guests.
Education
GED -
Tulare Adult School
Fresno, CA09-1991
Graduate Certificate - Certified Medical Assistant
San Juaquin Valley College
Visalia, CA07-1991
Skills
- Blood collection
- Specimen handling
- Centrifuge operation
- Labeling accuracy
- Infection control
- Patient interaction
- Customer service
- Data entry
- Record keeping
- Bilingual communication
- Team collaboration
- Documentation management
- Confidentiality practices
- Venipuncture
- Patient care
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Paperwork processing
- Pediatric phlebotomy
- Sample storage
- Geriatric phlebotomy
- Medical records management
- Health education
- Medical office administration
- Diagnostic testing
- Personal protective equipment usage
- Health and safety
- Medical terminology
- Technical troubleshooting
- Emergency response training
- Patient assessment
- Communication
- Anatomy and physiology
- CPR/AED
- Multitasking
- Staff phlebotomy training
Accomplishments
- Cut errors in specimen collection [Number]% by introducing revised procedures.
- Educated [Number] phlebotomy students on venipuncture and capillary puncture techniques.
- Improved blood collection process by preparing supplies to match patient load.
- Documented and resolved [Issue] which led to [Results].
- Reduced costs $[Number] by implementing better inventory control measures and reducing overstocked supplies.
Certification
Phlebotomy License in State of California
Languages
Spanish
Professional Working
Timeline
Phlebotomist- Registration
Valley Diagnostic Laboratory
05.2023 - 01.2024
Amazon Fulfillment Associate
Amazon
10.2022 - 04.2023
Cashier
Grocery Outlet
02.2022 - 07.2022
In House Enrollment Agent
Fresno Drug Screen
08.2021 - 01.2022
Phlebotomist
LabCorp
08.2018 - 07.2020
Medical Lab Assistant
Kaiser Permanente Hosppital
04.2008 - 10.2016
GED -
Tulare Adult School
Graduate Certificate - Certified Medical Assistant
San Juaquin Valley College
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