Summary
Work History
Education
Skills
Languages
Timeline
Generic

Anna Alvarez

Customer Service
Los Angeles,CA

Summary

Dynamic Shift Leader at Target with a proven track record in cash handling and team motivation. Enhanced customer satisfaction through effective problem-solving and exceptional service. Known for fostering a safe work environment and streamlining operations, contributing to improved efficiency and guest experiences. Strong communicator dedicated to team success and operational excellence.

Work History

Shift Leader

Target
03.2023 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Housekeeping Room Attendant

Anna's Home Care
02.2015 - 03.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Education

Bachelor of Science - Human Services

Kaplan University
Davenport, IA
04-2014

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication

Languages

Spanish
Full Professional

Timeline

Shift Leader

Target
03.2023 - 03.2024

Housekeeping Room Attendant

Anna's Home Care
02.2015 - 03.2023

Bachelor of Science - Human Services

Kaplan University
Anna AlvarezCustomer Service