Summary
Work History
Education
Skills
Languages
Timeline
Generic

Anna Alvarez

Customer Service
Los Angeles,CA

Summary

Dynamic Shift Leader at Target with a proven track record in cash handling and team motivation. Enhanced customer satisfaction through effective problem-solving and exceptional service. Known for fostering a safe work environment and streamlining operations, contributing to improved efficiency and guest experiences. Strong communicator dedicated to team success and operational excellence.

Work History

Shift Leader

Target
Los Angeles, CA
03.2023 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Housekeeping Room Attendant

Anna's Home Care
Marina Del Rey, CA
02.2015 - 03.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Education

Bachelor of Science - Human Services

Kaplan University
Davenport, IA
04-2014

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication

Languages

Spanish
Full Professional

Timeline

Shift Leader

Target
03.2023 - 03.2024

Housekeeping Room Attendant

Anna's Home Care
02.2015 - 03.2023

Bachelor of Science - Human Services

Kaplan University
Anna AlvarezCustomer Service
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