Microsoft Office Suite
Anna Anderson
New Orleans,LA
Summary
A professional with solid background in healthcare administration and community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Promotes effective communication, problem-solving, and empathy in delivering patient-centered care.
Overview
14
14
years of professional experience
Work History
Community Health Worker
Oak Street Health
06.2022 - 03.2025
- Manage all tiered VIP, good, fair, and low-risk patient referrals defined by primary care providers. Collaborate with all clinical parties to execute recommendations for patients' social services and clinical gaps.
- Drive engagement with high-risk VIP patients in completing specialty appointments, adherence to post-discharge visits, and may include accompaniment to appointments, inpatient hospital admits, doctor appointments, and any other appointments the patients may request.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Promote goal-setting with patients enrolled in care management, where goal definitions were agreed upon by the patient care team.
- Conducted wellness checks to assess living conditions, provided recommendations for safety improvements, and connected patients with resources as needed.
- Set up a remote monitoring program for education for individuals with specific health conditions and safety concerns.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Educated individuals on health resources and disease prevention strategies.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Develop trusting relationships with patients by providing support and advocacy to help achieve health goals.
- Assessed community health needs through surveys and direct outreach efforts.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Conducted home visits to
- Document interactions and all contact with and on behalf of the patients in the EMR.
Communication Analyst 911/ 311
Orleans Parish Communication District
10.2021 - 06.2022
- Receives and analyzes 9-1-1 emergency and non-emergency calls from the public requesting police, medical, and fire services, and can determine the nature and location of the emergency.
- Collaborated with cross-functional teams to enhance project outcomes and efficiency.
- Maintains conversation with specialists to obtain and verify pertinent information, identifies through established protocols the nature of the problem, summarizes the critical information for public safety first responders in the CAD system using correct grammar, spelling, and punctuation for users, and classifies calls for police, fire, or EMS assistance according to the level of response required.
- Identified process inefficiencies and recommended improvements for operational workflows.
- Processes complaints and makes appropriate referrals in a broad variety of public safety matters, often requiring referral to or memorization of detailed reference material and standard operating procedures, including databases, maps, telephone listings, and other resources.
- Operates telecommunication devices for the deaf, sends, acknowledges, and logs test teletypes.
- Maintains reference information for emergency situations.
- Access NCIC or other related criminal information files for vehicle registrations, license checks, criminal history checks, and other relevant information, as defined by policy.
Senior Patient Care Coordinator
Courtesy Care, Inc
01.2014 - 09.2020
- Provide administrative supervision of consumer accounts, consumer records, reception, and other clinic staff to ensure the effective implementation of patient services.
- Educated patients on treatment plans and procedures, fostering understanding and compliance.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care coordination.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Ensure that the care environment meets or exceeds all federal, state, and accreditation standards, and that a safe environment is maintained for staff, patients, and visitors.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience within the facility.
Director of Patient Access (Admitting/Scheduling) and Revenue
St. Bernard Parish Hospital
03.2011 - 12.2013
- Developed and implemented all processes for front-end operations, scheduling application design, and revenue logistics for facility operations.
- Responsible for every aspect of the Revenue Cycle, Insurance, Admitting, Scheduling, and Clinic departments.
- Directed strategic initiatives to enhance operational efficiencies across hospital departments.
- Responsible for data and analysis necessary to coordinate, facilitate, analyze, and manage the successful completion of all accounts receivable functions, which may also include providing recommendations for the development of system enhancements to maximize efficiencies, and medical record reviews for effective charge capture and charge review.
- Developed, implemented, and evaluated individual training plans and staff development programs for each functional area. Provided ongoing training for new and existing staff.
- Responsible for the setup and management of physician and clinic offices.
- Designed, coordinated, and implemented new patient registration technology for inpatient, outpatient, emergency room, and clinic facility registrations.
- Developed and implemented all front-end workflows, policies, and procedures.
- Established and set up all physician-owned clinic operations and billing procedures.
- Responsible for all aspects of facility individual payer contracts, insurance credentialing competition, all payer contract requirements, review of payer remittances, fee schedules, and claim processing.
- All revenue and admitting system startups involve applications, policies, procedures, staffing, workflow design, patient flow design, and all departments' day-to-day operations.
- Responsible for all provider network relationships.
- Completed registrations, patient scheduling, obtained authorizations, and clearance for patients receiving care at the facility.
- Analyzed hospital performance metrics to drive data-informed decision-making
- Spearheaded technology integration projects to improve patient management systems
Education
B.S. - Business Administration
University of Southwest Louisiana (ULL)
Lafayette, LANo Degree -
Delgado Community College
New Orleans, LASkills
- Patient Advocacy
- Patient and Family Support
- Health education
- Service Coordination
- Multicultural competence
- Development and Growth for Health Outcomes
Software
Google Suite
EMR-McKesson, Healthland, EPIC and Athena
Timeline
Community Health Worker
Oak Street Health
06.2022 - 03.2025
Communication Analyst 911/ 311
Orleans Parish Communication District
10.2021 - 06.2022
Senior Patient Care Coordinator
Courtesy Care, Inc
01.2014 - 09.2020
Director of Patient Access (Admitting/Scheduling) and Revenue
St. Bernard Parish Hospital
03.2011 - 12.2013
B.S. - Business Administration
University of Southwest Louisiana (ULL)
No Degree -
Delgado Community College