Anna Anneler
San Antonio
Summary
Motivated and results-driven professional with 8 years of experience in customer service. Eager to leverage my interpersonal skills and strong work ethic to contribute to the success of a dynamic team. Seeking a challenging position where I can grow professionally while providing value to the organization.
Overview
7
7
years of professional experience
Work History
Property Manager/Reservationist
Padre Escapes
01.2024 - Current
- Greeted and assisted guests, ensuring a positive and welcoming atmosphere
- Managed check-ins and check-outs, handling reservations and providing room assignments
- Resolved guest complaints or concerns promptly, ensuring high levels of guest satisfaction
- Coordinated housekeeping, front desk, and food & beverage staff to ensure smooth daily operations
- Trained and mentored new employees on customer service standards and company policies
- Managed and balanced cash drawers, processed payments, and handled invoicing
- Assisted with event planning and set-up, including conferences, weddings, and meetings
Associate Team Clerk
Environmental Allies
01.2022 - 01.2024
- Performed general office duties, including answering phone calls, responding to emails, and greeting visitors
- Managed filing systems, ensuring both physical and digital records were organized and accessible
- Assisted with data entry tasks, maintaining accurate and up-to-date records for various departments
- Processed incoming and outgoing mail, ensuring timely distribution and correspondence
- Supported staff by preparing and proofreading reports, documents, and presentations
- Maintained office supplies inventory, placing orders and ensuring stock was replenished in a timely manner
- Assisted with scheduling meetings, appointments, and travel arrangements as needed
Team Lead
Jason's Deli
01.2018 - 01.2022
- Supervised crew and shift leader maintaining the highest standards in quality service and cleanliness with a constant focus on profitability
- Assumed responsibility for cash for all shifts including bank deposits and ensuring that all cash procedures are properly adhered to
- Supervise a team of 2 to 4 workers
- Count register drawers and prepare daily bank deposits
- Address and resolve various customer questions and concerns
- Set up promotional displays and restock products
- Placed food orders in accordance with established inventory levels and budgets
- Prepared and maintained personnel records, team member schedules, financial, and administrative reports
Education
History Major -
University of Texas at Arlington
05.2024
Skills
- Strong communication and interpersonal skills
- Time management and multitasking
- Problem-solving and critical thinking
- Proficient in Microsoft applications
- Attention to detail and organization
- Customer service and client relations
- Team collaboration and leadership
- Adaptability and quick learning
Timeline
Property Manager/Reservationist
Padre Escapes
01.2024 - Current
Associate Team Clerk
Environmental Allies
01.2022 - 01.2024
Team Lead
Jason's Deli
01.2018 - 01.2022
History Major -
University of Texas at Arlington