Proven achiever with extensive experience in records management and customer relations, notably at Florida Dept Of Children And Families. Excelled in streamlining processes, enhancing inter-agency collaboration, and ensuring HIPAA compliance. Demonstrated adaptability to new technologies and a knack for fostering positive client interactions, significantly reducing customer complaints.
Overview
8
8
years of professional experience
Work History
Records Technician
Florida Dept Of Children And Families
2021.06 - 2024.06
Demonstrated respect, friendliness and willingness to help wherever needed.
Learned and adapted quickly to new technology and software applications.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to HIPAA privacy guidelines.
Streamlined reimbursement processes by implementing efficient filing and tracking systems.
Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
Gathered, organized and input information into digital database and fielded new cases to investigation offices in 3 counties and assigning investigators to the investigation.
Support Manager
McDonald's Restaurant
2016.07 - 2021.06
Managed daily operations to ensure smooth functioning of the support department.
Monitored employee and customer interactions to assess quality of service.
Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
Followed food safety protocols and best practices as instructed by ServSafe training.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Office Manager
American Compressor LLC
2018.12 - 2020.01
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Coordinated special projects and managed schedules.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Diploma - Culinary Arts
Lincoln Culinary Institute
West Palm Beach, FL
01.2015
No Degree - Early Childhood Education
University of North Florida
Jacksonville, FL
05.2010
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL
05.2006
Skills
Records Management
Document Scanning
Clerical skills
HIPAA Compliance
Customer Relations
Microsoft Outlook
Basic Computer Operations
Phone Support Experience
Operational Management Experience
Timeline
Records Technician
Florida Dept Of Children And Families
2021.06 - 2024.06
Office Manager
American Compressor LLC
2018.12 - 2020.01
Support Manager
McDonald's Restaurant
2016.07 - 2021.06
Diploma - Culinary Arts
Lincoln Culinary Institute
No Degree - Early Childhood Education
University of North Florida
High School Diploma -
Palm Beach Gardens High School
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