Anna Anselmo
Lakeland
Summary
Proven achiever with extensive experience in records management and customer relations, notably at Florida Dept Of Children And Families. Excelled in streamlining processes, enhancing inter-agency collaboration, and ensuring HIPAA compliance. Demonstrated adaptability to new technologies and a knack for fostering positive client interactions, significantly reducing customer complaints.
Overview
8
8
years of professional experience
Work History
Records Technician
Florida Dept Of Children And Families
06.2021 - 06.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to HIPAA privacy guidelines.
- Streamlined reimbursement processes by implementing efficient filing and tracking systems.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Gathered, organized and input information into digital database and fielded new cases to investigation offices in 3 counties and assigning investigators to the investigation.
Support Manager
McDonald's Restaurant
07.2016 - 06.2021
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Office Manager
American Compressor LLC
12.2018 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated special projects and managed schedules.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Diploma - Culinary Arts
Lincoln Culinary Institute
West Palm Beach, FL01.2015
No Degree - Early Childhood Education
University of North Florida
Jacksonville, FL05.2010
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2006
Skills
- Records Management
- Document Scanning
- Clerical skills
- HIPAA Compliance
- Customer Relations
- Microsoft Outlook
- Basic Computer Operations
- Phone Support Experience
- Operational Management Experience
Timeline
Records Technician
Florida Dept Of Children And Families
06.2021 - 06.2024
Office Manager
American Compressor LLC
12.2018 - 01.2020
Support Manager
McDonald's Restaurant
07.2016 - 06.2021
Diploma - Culinary Arts
Lincoln Culinary Institute
No Degree - Early Childhood Education
University of North Florida
High School Diploma -
Palm Beach Gardens High School
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