Anna Antonova
Orlando,FL
Summary
Focused Sales Manager with distinguished experience in Hospitality industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Diligent in building and retaining accounts by providing support and attentive service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dual Sales Manager
Naples Hotel Group
10.2019 - 07.2023
- Prospecting and Managing Corporate, Group Accounts, and Function Space bookings at two hotels in Downtown Orlando
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed strong relationships with local businesses, fostering partnerships that benefited both parties through crosspromotions.
Self-employed
Self-employeed
09.2018 - 09.2019
- Brand Ambassador, Driver Network Services, Bag BNB Business Rep., Orlando FL
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Corporate Delivery Driver/Event Staff
Creations Catering Events
03.2018 - 09.2018
- Assisted with Private Events, delivered and set up catering to businesses in Orlando and surrounding areas
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Front Desk Host
Hyatt Regency Orlando
10.2016 - 12.2017
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Maintained a monthly Net Promoter Score at 90-100% and successfully used Upselling Techniques
- Promoted hotel amenities and services, resulting in increased usage of on-site facilities by guests.
Administrative Assistant/Project Coordinator (Part-time)
Antonov Group F.Z.E
01.2014 - 09.2017
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Assisted with estimates, quotes, purchase orders, bills of sale, titles, basic bookkeeping duties.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Guest Services Agent
Marriott's Grande Vista
06.2015 - 08.2015
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Effectively coordinated with Bell Staff to ensure continuous and on-time hotel bellmen services
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Lead Front Office Representative
Hilton Garden Inn
02.2012 - 11.2012
- Supervised Front Desk Agents and successfully trained new-hires.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Education
Associate in Science Degree - Hospitality and Tourism Management
Valencia College
Orlando, FL12.2016
Bachelor of Business Administration in Management - Official US Equivalent
PSIAC
06.2012
Skills
- Lead Generation
- Prospecting Skills
- Strategic Account Development
- New Business Development
- Account Management
- Relationship Building
- Persuasive Negotiations
- Product Knowledge
- Salesforce
- CRM Software
- Verbal and Written Communication
- Bilingual in Russian, English
Certification
- Hilton Core Sales Skills Training - July 2022
Accomplishments
- Central Florida Hotel & Lodging Association Scholarship Recipient, Orlando, Florida, 05/01/16
- EELI Tuition Waiver Award Recipient, Valencia College, Orlando, Florida, 2015 - 2016 Academic Years
- State Scholarship for Outstanding Academic Achievements, Perm, Russia, 09/01/07 - 06/01/12
Activities
- Volunteer at Clean the World with Naples Hotel Group
- Valencia Intercultural Student Association (VISA) Membership, Orlando, Florida, 2015-2016 Academic Years
- Volunteer at The Annual Bacchus Bush by CFHLA, Orlando Vineland Premium Outlets, Florida, 04/01/16
- Food & Wine Festival Volunteer, Orlando Downtown, Florida, 02/01/16
Languages
Spanish
Elementary
Timeline
Dual Sales Manager
Naples Hotel Group
10.2019 - 07.2023
Self-employed
Self-employeed
09.2018 - 09.2019
Corporate Delivery Driver/Event Staff
Creations Catering Events
03.2018 - 09.2018
Front Desk Host
Hyatt Regency Orlando
10.2016 - 12.2017
Guest Services Agent
Marriott's Grande Vista
06.2015 - 08.2015
Administrative Assistant/Project Coordinator (Part-time)
Antonov Group F.Z.E
01.2014 - 09.2017
Lead Front Office Representative
Hilton Garden Inn
02.2012 - 11.2012
Associate in Science Degree - Hospitality and Tourism Management
Valencia College
Bachelor of Business Administration in Management - Official US Equivalent
PSIAC
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