Anna Rico
Round Lake,IL
Summary
Knowledgeable in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. Passionate about self development. Evolving and learning new skills in order to present a one of a kind experience during every interaction.
Overview
7
7
years of professional experience
Work History
Secretary to CEO
Special Effects Landscaping
06.2019 - Current
- Managed customer communications including contract questions, service complaints, billing questions, concerns and handling conflicts.
- Established foundational processes for business operations.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Updated business strategy to promote efficiency for employees and clients as well.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Executed billing tasks and recorded information for company.
- Kept all client information secure and confidential.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure accuracy of billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Created improved filing/ billing systems to maintain secure and efficient client data.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
Assistant Manager
Accuvision
04.2017 - 11.2022
- Was one of the first few people company wide to learn and operate brand new POS system, then provided company wide training and support to help employees transition and adjust to developing changes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted and also lead in employee training by creating individual training guides and routines for new and current employees.
- Monitored cash intake and deposit records
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped with planning and delegating assignments to meet service demands.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed customer orders in line with established policies and procedures.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Recommended merchandise and services that would meet customer needs.
Education
Business
College of Lake County
Grayslake, ILSkills
- Business Administration
- Speech Writing
- Budgetary Oversight
- Retail Sales Customer Service
- Business Development Understanding
- Customer Relations
- Training and Development
- Accounts Payable and Accounts Receivable
- POS Systems Operations
- Attention to Detail
- Inventory
- Billing
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Secretary to CEO
Special Effects Landscaping
06.2019 - Current
Assistant Manager
Accuvision
04.2017 - 11.2022
Business
College of Lake County