Organized professional with dynamic customer service, talents. Coordinates inspections, oversees conflict resolution, and delivers results. Remains poised in stressful environments.
Overview
33
33
years of professional experience
Work History
Caretaker
Mom with Dementia.
Ft. Worth TX, Texas
03.2021 - 05.2023
All needs. My mother passed May 9th 2023.
Mission Support Mentor
Union Gospel Mission
Fort Worth, TEXAS
07.2019 - 02.2020
I worked with single women and families
Responsibilities included maintaining order and control in our facility, inspections of client rooms to ensure compliance, answering the switchboard, and light clerical duties
I verbally de-escalated and diffused emotional responses from residents and outside guests as well
Completed incident reports when warranted
Observed and reported behaviors to Case Management that contradicted program rules and expectations
Intervened in any issues that jeopardized the safety of the resident community
Safeguarded the confidentiality of residents
Worked to promote an attitude of kind, nurturing, and mature behavior for the residents to emulate
Provided direction and assistance to residents regarding how to address their needs with the appropriate resident service departments.
Medical Technician
Cenikor Foundation
01.2018 - 12.2018
Distributed medication to clients in two medication lines per shift
Administered routine TB tests to new admits
Picked up and logged in new medications
Saw clients with any urgent health issues to assess if he/she needs emergent care
Administered breathalyzer and urinalysis tests as needed
Performed clerical duties
Adhered to strict HIPPA guidelines.
Behavioral Health Technician
Cenikor Foundation
11.2015 - 06.2016
Part-time technician working overnights in a long term, non-profit therapeutic community
Protected, safeguarded, and secured assets and provided therapeutic assistance
Prevented client elopement
Conducted bed and dorm checks three times per shift
Responsible for completing an end of shift detailed report
Administered breathalyzer and UA tests
Distributed medication.
Store Associate/Key Holder
Dollar General Stores
04.2014 - 11.2015
Provided excellent customer service to our guests
Operated cash register and worked inventories
Prepared deposit each night
Maintained a clean store and handled operational procedures
Maintained an organized and inviting store.
Sales Associate
Bath and Body Works
11.2013 - 04.2014
Seasonal Sales Associate for high volume retail store
Provided excellent customer service to our guests and product knowledge
Learned to excel in a face-paced fragrance chain.
Senior Customer Service
Delta Airlines
DFW Airport
05.1995 - 12.1999
Provided top of the line customer service to our passengers
Handled any seat assignment changes, flight changes, and upgrades at the point of departure
Handled any baggage issues
Solicited seats from passengers in overbooked flights
Met and dispatched flights
Produced final paperwork to ramp agent
The final paperwork is time-sensitive and there was an error margin of 5 or fewer passenger counts so the ramp agent could set weight settings for the aircraft upon departure
This was a job that demanded accuracy and detail in a very sensitive time environment.
Receptionist/Back up Wire Operator
Texas Securities of Fort Worth
05.1990 - 05.1995
Reception
Administrative duties included multiline switchboard, faxing, filing
I prepared meeting rooms
I was also back up Wire operator
Manually handled the receipt and delivery of securities
Received buy, sell, and over the counter orders from the stock brokers at our firm
We were in a locked room (wire room) where orders were time-stamped and submitted to the clearing house
I learned to work in an extremely detailed and time-sensitive environment.
Education
TCC College
05.2018
Skills
Working under pressure
Professional work ethic
Professional appearance
Timeliness
Customer service
Data entry
Key holder
Companionship skills
Medication reminders
Dependable and Responsible
References
Scherrie Stevens, HR Union Gospel Mission, 817-338-8411
Barbara Gage, Store Manager Dollar General (I worked at Benbrook location), 682-990-3480
Quiosha Dixon, Manager BATH AND BODY WORKS, 817-294-4317 Hulen Mall store
Waffle House Grand Prairie location where I was hired is 972-264-3492., I no longer have the contact name but employment can be verified.
Delta Airlines Employment Verification line is 1-888-750-3824