Anna Arnold
Birmingham,AL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Receptionist
Red Mountain Garage Doors
12.2022 - 04.2023
- Confirmed appointments, communicated with clients, and updated client records
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Provided clerical support to company employees by copying, faxing, and filing documents
- Organized, maintained and updated information in computer databases
- Operated multi-line telephone system to answer and direct high volume of calls
Hostess ZAZUs
02.2022 - 04.2022
- Gave insight into the service industry world as a hostess
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for gastropub restaurant with social relevancy and intentionality
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
- Accommodated special seating requests for guests to enhance satisfaction
- Assigned patrons to tables suitable for needs and restaurant section rotation
Hardware Associate
Home Depot
05.2021 - 10.2021
- Listened to customer needs and desires to identify and recommend optimal products
- Created inviting environment for customers by maintaining store organization and cleanliness
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Engaged in friendly conversation with customer to better uncover individual needs
- Used in-store system to locate inventory and place special orders for customers
- Monitored customers for signs of security concerns and escalated issues to management
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Cashier
Piggly Wiggly
07.2017 - 06.2020
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Tallied cash drawer at beginning and end of each work shift
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers
Education
Bachelor of Science - Natural Resource Management
Auburn University
Auburn, AL04.2022
High School Diploma -
Shades Valley High School
Irondale, AL05.2018
Skills
- Data analysis
- Data Inputting
- Google Drive
- Google Docs
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Manage Files
- Organization and Efficiency
- Appointment Booking
- Multi-Line Telephone Systems
- Customer and Client Relations
- ArcGIS
Timeline
Receptionist
Red Mountain Garage Doors
12.2022 - 04.2023
Hostess ZAZUs
02.2022 - 04.2022
Hardware Associate
Home Depot
05.2021 - 10.2021
Cashier
Piggly Wiggly
07.2017 - 06.2020
Bachelor of Science - Natural Resource Management
Auburn University
High School Diploma -
Shades Valley High School
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